Business and Referrals Manager
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | £42,824 to £50,710 per year |
| Additional salary information: | £42824 - £50710 a year |
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | London, N8 9BD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0446-24-0002 |
Summary
KEY TASKS Reports and Funding To lead on monitoring and reporting on the funding status of CDS UKs patients, keeping CDS UKs core team updated regularly, including alerting relevant case managers where funding is due to come to an end. To develop positive working relationships with commissioners, both informing them of current patient progress and identifying areas for service improvement. To review when clinical progress reports are due to be sent to commissioners and other relevant parties, working to create a reporting schedule which, where appropriate, correlates with timescales for the renewal of funding, and alerting case managers when reports are becoming due or are overdue. To review, proofread and where necessary amend assessment and clinical progress reports, ensuring they are processed in a timely manner, sending them to commissioners and other stakeholders in line with agreed timeframes, and accurately maintaining CDS UKs records. To report to the Director of Business & Operations and/or the wider team on trends and emerging issues to ensure that CDS UKs reports are of a consistently high quality and delivered according to agreed schedules. Referral and Assessments To answer queries from potential patients, referrers and commissioners, as well as CDS UK staff. To work with a designated clinician to assess an agreed caseload of incoming referrals and agree next steps, and to maintain contact with referrers, commissioners and patients throughout the process. To draft funding submissions and seek funding authorisation for assessments, maintaining accurate detailed records on progress. To monitor performance against the standard operating procedure for this area and associated targets, drawing issues to the attention of the Director of Business & Operations, clinicians involved in referrals, and other members of the core team where appropriate. To manage the referrals and current patients spreadsheets. In collaboration with the Office & Referrals Manager, to provide the Director of Business & Operations and core team regular updates so that both the status of cases and the organisations performance in this area are tracked. To cover the referrals caseload of the Office & Referrals Manager during any periods of leave. Allocations To work with the clinical team to ensure the smooth running of the allocations process by providing information and support for the allocation of clinicians and support staff to patients. To be responsible for keeping records and assisting with the development of new systems to improve the efficacy of the allocations process. To work with the administrator to secure rooms for therapy work where required and to maintain an up-to-date database of rooms currently used. To act as a liaison point for associates where required. Budget To maintain accurate and up-to-date records of confirmed and predicted income for all patient activity and to contribute to the budgeting process for patient work for each financial year. To report on actual and predicted income, compared to the budget, each quarter. Communications and Events To work with others in the Core Team on areas such as communications with associates, events, external communications and other areas as the role develops. Business Development To develop and submit business and funding proposals to external organisations and individuals, in partnership with clinical and other colleagues. Business Processes To develop and modify processes and procedures to support the work of the Clinical and Business & Admin teams. General Administrative To cover for the Administrator and/or the Office & Referrals Manager when they are absent. To assist with typing and editing reports/letters for clinical staff and Director of Business & Operations where asked. To assist with other tasks, e.g. arranging travel and accommodation for clinic staff (e.g. for conferences) when required. Other Duties To undertake other duties commensurate with this post.