86731 - Civil Applications Team Supervisor - South Tyneside - Legal Aid Agency
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | £27,223 to £28,613 per year |
| Hours: | Full time |
| Closing date: | 13 May 2024 |
| Location: | Jarrow, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 86731 |
Summary
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Job Title: Supervisor
Contract Type: Permanent
Grade: EO
Salary range (depending on location): National - £27,223 to £28,613
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location: South Tyneside
Directorate: Case Management
Team: Civil Applications Team
Working Pattern:
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.
If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover 3 days of the week.
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.
Reporting to: Team Manager
Closing date for applications : 13/05/24
The Legal Aid Agency
Case Management
The Case Management team is at the heart of the Agency, granting legal aid applications and paying bills. Our staff ensure that each year 600,000 new clients are able to access justice, and that legal aid lawyers are fairly paid.
Civil Case Management
The Legal Aid Agency (LAA) is responsible for making sure legal aid services from solicitors, barristers and the not-for-profit sector are available to the general public. Our work to administer legal aid is essential to the fair, efficient and effective operation of the criminal justice systems and we work closely with legal providers and the wider Ministry of Justice (MoJ) to achieve our purpose. This commitment is at the heart of our day-to-day decision making and our work to improve legal aid services. The engagement and commitment of our staff is crucial to achieving our purpose. Together we show openness, honesty and commitment, and, of course, to deliver results.
Civil Case Management is responsible for the processing of in excess of 500,000 applications for legal aid and associated items of work per annum and accounts for funding allocation of £724m per annum.
Job Summary
The role holder principally supports the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development on a daily basis.
Key Responsibilities:
Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.
Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans
Tackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.
Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions
If there is capacity, the post holder may also undertake some Caseworker tasks and deal with escalated/complex communications.
Essential Knowledge, Experience, and skills
Effective communication skills both written and verbal.
Effective analytical and numerical skills with proven ability to solve problems and make decisions.
Effective interpersonal skills
Ability to feedback to others constructively.
Established knowledge of Microsoft office.
Desirable Knowledge, Experience, and skills
Experience of Coaching and Mentoring.
Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.
Assessment Approach
Application Process
To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 750 words.
Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.
Job Title: Supervisor
Contract Type: Permanent
Grade: EO
Salary range (depending on location): National - £27,223 to £28,613
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location: South Tyneside
Directorate: Case Management
Team: Civil Applications Team
Working Pattern:
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.
If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover 3 days of the week.
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.
Reporting to: Team Manager
Closing date for applications : 13/05/24
The Legal Aid Agency
Case Management
The Case Management team is at the heart of the Agency, granting legal aid applications and paying bills. Our staff ensure that each year 600,000 new clients are able to access justice, and that legal aid lawyers are fairly paid.
Civil Case Management
The Legal Aid Agency (LAA) is responsible for making sure legal aid services from solicitors, barristers and the not-for-profit sector are available to the general public. Our work to administer legal aid is essential to the fair, efficient and effective operation of the criminal justice systems and we work closely with legal providers and the wider Ministry of Justice (MoJ) to achieve our purpose. This commitment is at the heart of our day-to-day decision making and our work to improve legal aid services. The engagement and commitment of our staff is crucial to achieving our purpose. Together we show openness, honesty and commitment, and, of course, to deliver results.
Civil Case Management is responsible for the processing of in excess of 500,000 applications for legal aid and associated items of work per annum and accounts for funding allocation of £724m per annum.
Job Summary
The role holder principally supports the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development on a daily basis.
Key Responsibilities:
Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.
Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans
Tackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.
Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions
If there is capacity, the post holder may also undertake some Caseworker tasks and deal with escalated/complex communications.
Essential Knowledge, Experience, and skills
Effective communication skills both written and verbal.
Effective analytical and numerical skills with proven ability to solve problems and make decisions.
Effective interpersonal skills
Ability to feedback to others constructively.
Established knowledge of Microsoft office.
Desirable Knowledge, Experience, and skills
Experience of Coaching and Mentoring.
Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.
Assessment Approach
Application Process
To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 750 words.
Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.