Repairs Team Leader
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | £35,280.00 per year |
| Additional salary information: | £35,280 plus benefits package |
| Hours: | Full time |
| Closing date: | 24 May 2024 |
| Location: | Devon, TQ12 5ND |
| Company: | Ian Williams Ltd |
| Job type: | Permanent |
| Job reference: | ORG3288-SUP750260424SB |
Summary
Templer Homebuild are growing. As a result, we are excited to introduce a new role to the Customer Experience Scheduling team. We seek an enthusiastic and organised Planner/Scheduler with Team Leader experience, to join our dynamic, hardworking, and resilient team based in Newton Abbot.
Working within our Response/ Maintenance and Compliance workstreams you will motivate, develop, and encourage high performance. We pride ourselves on delivering a leading repairs & compliance service to the local community, and truly care about getting it right for our Teign Housing residents.
Valuing impeccable customer service and working as a team will be at the heart of what you do.
Benefits:
Let us help you prepare for your future with an employer pension contribution of up to 3%.
Annual leave but you may want longer or less, so buy up to 5 days or sell up to 3 days per year.
Life Insurance
Enhanced maternity/ paternity service
Access to an employee assistance programme to support your health and wellbeing.
The Repairs Team Leader role:
Leading a small, close-knit (team of 3) Planners/Schedulers, you will ensure emergency and routine residential repairs and compliance calls are answered effectively and efficiently.
You will be working as a Planner/Scheduler collaboratively with your colleagues, alongside your Team Leader responsibilities. Specifically, this will involve:
Collaborating and supporting the Customer Experience Manager to develop and maintain a high performing team, supporting the overall contract delivery.
Coaching, providing supervision and focus for the Response and Compliance Planner/Schedulers
Collaborating with the operational teams to provide support on service delivery across multiple workstreams (compliance, & repairs) to successfully achieve business KPIs.
Building and maintaining strong relationships with external and internal stakeholders, always
Producing and managing compliance data and monthly KPI reports
Maintaining personal and professional development to meet the changing demands of the role. You will participate in appropriate training activities, always encouraging, and supporting staff development and training.
What will you bring as a Repairs Team Leader?
Demonstrable experience of managing people within a relative environment e.g., scheduling/call/contact centre, where customer service is at the heart of what you do. This will ideally come from within a Response/ Repairs/ Maintenance environment.
The ability to drive the performance of a team with an unwavering commitment to retaining a positive, ‘lead by example’ approach. You will not be afraid to get involved in the day to day and roll your sleeves up, to help and direct your team.
Well-developed and impeccable communication skills (written and verbal) with the ability to be clear and consistent in your delivery when consulting with your team, your seniors, and our clients/residents.
Additional Benefits include:
Annual pay reviews
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers
For information on all other additional benefits we do, to enhance your work/life balance please visit our website.
About Templer HomeBuild Ltd:
We are an exciting venture, with the security and stability of being a subsidiary company of Teign Housing, with a strong connection with Ian Williams, where we benefit from their expertise of being one of the UKs leading property services companies.
We deliver a comprehensive responsive repairs service (including gas servicing and repairs) as well as offering a host of additional property services such as planned maintenance works, voids, cyclical painting solutions and appliance testing and repairs.
We are passionate about people and firmly believe that our success will only be maintained if we continue to offer you a great place to work, support you with the right benefits and provide you with the opportunity to develop your career and fulfil your potential.
The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly.
We reserve the right to shortlist prior to the closing date based on application volumes.
Templer HomeBuild is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Templer HomeBuild —it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Templer HomeBuild will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.
Working within our Response/ Maintenance and Compliance workstreams you will motivate, develop, and encourage high performance. We pride ourselves on delivering a leading repairs & compliance service to the local community, and truly care about getting it right for our Teign Housing residents.
Valuing impeccable customer service and working as a team will be at the heart of what you do.
Benefits:
Let us help you prepare for your future with an employer pension contribution of up to 3%.
Annual leave but you may want longer or less, so buy up to 5 days or sell up to 3 days per year.
Life Insurance
Enhanced maternity/ paternity service
Access to an employee assistance programme to support your health and wellbeing.
The Repairs Team Leader role:
Leading a small, close-knit (team of 3) Planners/Schedulers, you will ensure emergency and routine residential repairs and compliance calls are answered effectively and efficiently.
You will be working as a Planner/Scheduler collaboratively with your colleagues, alongside your Team Leader responsibilities. Specifically, this will involve:
Collaborating and supporting the Customer Experience Manager to develop and maintain a high performing team, supporting the overall contract delivery.
Coaching, providing supervision and focus for the Response and Compliance Planner/Schedulers
Collaborating with the operational teams to provide support on service delivery across multiple workstreams (compliance, & repairs) to successfully achieve business KPIs.
Building and maintaining strong relationships with external and internal stakeholders, always
Producing and managing compliance data and monthly KPI reports
Maintaining personal and professional development to meet the changing demands of the role. You will participate in appropriate training activities, always encouraging, and supporting staff development and training.
What will you bring as a Repairs Team Leader?
Demonstrable experience of managing people within a relative environment e.g., scheduling/call/contact centre, where customer service is at the heart of what you do. This will ideally come from within a Response/ Repairs/ Maintenance environment.
The ability to drive the performance of a team with an unwavering commitment to retaining a positive, ‘lead by example’ approach. You will not be afraid to get involved in the day to day and roll your sleeves up, to help and direct your team.
Well-developed and impeccable communication skills (written and verbal) with the ability to be clear and consistent in your delivery when consulting with your team, your seniors, and our clients/residents.
Additional Benefits include:
Annual pay reviews
Training and development opportunities
Trade discounts from our preferred suppliers for you and your friends and family
Specsavers vouchers
For information on all other additional benefits we do, to enhance your work/life balance please visit our website.
About Templer HomeBuild Ltd:
We are an exciting venture, with the security and stability of being a subsidiary company of Teign Housing, with a strong connection with Ian Williams, where we benefit from their expertise of being one of the UKs leading property services companies.
We deliver a comprehensive responsive repairs service (including gas servicing and repairs) as well as offering a host of additional property services such as planned maintenance works, voids, cyclical painting solutions and appliance testing and repairs.
We are passionate about people and firmly believe that our success will only be maintained if we continue to offer you a great place to work, support you with the right benefits and provide you with the opportunity to develop your career and fulfil your potential.
The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly.
We reserve the right to shortlist prior to the closing date based on application volumes.
Templer HomeBuild is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Templer HomeBuild —it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Templer HomeBuild will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.