National Front of House Ambassador M&G
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Car Allowance £400 Per Month |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | London, London, EC1N 7AD |
| Company: | OCS Group (UK) Ltd |
| Job type: | Permanent |
| Job reference: | 6346_1714125055 |
Summary
About The Role
At OCS Group, we are recruiting for National Front of House Ambassador M&G who will deliver a first-class, proactive, and innovative 5* Front of House (FoH) experience to achieve customer 'delight'. You will be working Monday to Friday, on a permanent shift pattern; 40 hours per week. Main Duties and Requirements :- Forge professional and beneficial relationships with the FOH Team, and wider Operations Teams
- Produce impressive client reporting including newsletters and updates demonstrating excellence
- Be the Operational team's focal point and expert in FoH service providing advice and support to improve services and client impact. Troubleshooter when required
- Produce impressive client reporting including newsletters and updates demonstrating excellence
- Create innovative solutions and services, constantly developing our model to maintain leading-edge services when compared to the wider market
- Implementing service innovations that enhance and maintain a seamless and personal customer journey and experience
- Close collaboration with the security services department and as such you are expected to constantly develop your own skills in this area with regular training and meeting attendance
- Ensure that you have received the necessary training so that you can competently perform your duties and responsibilities safely.
- Participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas
- Take responsibility for reviewing the safe system of work for all FoH services
- Raise any concerns over Health & Safety breaches in accordance with Company Procedure.
- Drive consistency across the UK transferring best practices from the team and the wider market
- Close collaboration with the security services department and as such you are expected to constantly develop your own skills in this area with regular training and meeting attendance
- Participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas
- Excellent communication, written and oral plus immaculately presented
- Influencing skills and Leadership course
- IT literate
- Good presentation skills (including reporting)
- Ideally Trainer Qualifications
- Level of understanding of all aspects of working in a people-oriented service business and awareness of the market within which the business operates
- Understanding of the wider market including best practice
- Managing high-end Hotel or Corporate reception services
- Leading & Managing service delivery teams according to Key Performance Indicators
- Working in close collaboration with senior staff members
- Forging, developing, and maintaining excellent relationships with the team and clients
- Working with a service provider in this niche specialist sector
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.