IT Support Technician
| Posting date: | 26 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | Penrith, Cumbria |
| Remote working: | On-site only |
| Company: | Viberoptix |
| Job type: | Permanent |
| Job reference: | ITSTGB0424 |
Summary
Viberoptix Ltd deliver frontline services to fibre network providers across the UK and Ireland and we are seeking an IT Support Technician to join our team.
You will work in a friendly and progressive company with opportunities for personal and professional development with our team based in Cumbria
Responsibilities:
Management and provision of technical support for in-house systems and software
Providing expert IT advice on departmental projects, including integration of new Company systems
Work effectively, professionally, and collaboratively with other members of the business
Engage in technical and operational discussions relevant to your work and be open to new and challenging ideas
Install and configure computer hardware, operating systems and applications
Manage and monitor system backups and online cloud resource backups
Ensure the company policy on malware, viruses, phishing and more are in place and effective
Support international staff with any VM setup, management and system lockdowns
Ensure that a Disaster Recovery plan is created and exercised to ensure business continuity
Manage third party hardware repair process
Create support documentation including procedures and reports on IT related issues
Create diagrams and written instructions for system set up or for repair of common faults
Management of user accounts and privileges
Ensuring all staff have appropriate equipment as required for their job
Track inventory of hardware and software throughout the organisation
Liaising with Procurement department to source the correct specification of stock, ensuring surplus held
Ensure 1st line response is provided to all IT service requests by telephone, intranet and email
Ensuring all technical issues are dealt with by the department in a timely manner
Providing technical support for all software products utilised by the Company
Adherence to all Health and safety practises
Provide support to management and directors as required
Skills & Qualifications required:
The ideal person will have a proven track record of working in growing Company and in a fast paced environment.
HND or above equivalent in Information Communications Technology, Computer Science or computer related qualification; or demonstrable experience of relevant IT support experience
Installation and support of hardware and software programmes experience
Knowledge of configuring and maintaining servers
Practical understanding of Cloud technologies
A strong and professional communicator who is not afraid to challenge convention and discuss options of approach to issues
Demonstrate a strong ownership ethos and accountability of IT infrastructure
Excellent communication and inter-personal skills
Effective negotiation skills
Full UK driving licence
Company Benefits
Training and Development opportunities
Employee Assistance Programme and life insurance Scheme
Discounted gym membership
Contributory pension scheme
Additional Information:
This is not an exhaustive list of duties and requirements. The nature of the organisation is such that it will evolve as it operates and the nature of duties, tasks, knowledge and skills required for this post may develop and change in time.
Viberoptix is an equal opportunities employer.
You will work in a friendly and progressive company with opportunities for personal and professional development with our team based in Cumbria
Responsibilities:
Management and provision of technical support for in-house systems and software
Providing expert IT advice on departmental projects, including integration of new Company systems
Work effectively, professionally, and collaboratively with other members of the business
Engage in technical and operational discussions relevant to your work and be open to new and challenging ideas
Install and configure computer hardware, operating systems and applications
Manage and monitor system backups and online cloud resource backups
Ensure the company policy on malware, viruses, phishing and more are in place and effective
Support international staff with any VM setup, management and system lockdowns
Ensure that a Disaster Recovery plan is created and exercised to ensure business continuity
Manage third party hardware repair process
Create support documentation including procedures and reports on IT related issues
Create diagrams and written instructions for system set up or for repair of common faults
Management of user accounts and privileges
Ensuring all staff have appropriate equipment as required for their job
Track inventory of hardware and software throughout the organisation
Liaising with Procurement department to source the correct specification of stock, ensuring surplus held
Ensure 1st line response is provided to all IT service requests by telephone, intranet and email
Ensuring all technical issues are dealt with by the department in a timely manner
Providing technical support for all software products utilised by the Company
Adherence to all Health and safety practises
Provide support to management and directors as required
Skills & Qualifications required:
The ideal person will have a proven track record of working in growing Company and in a fast paced environment.
HND or above equivalent in Information Communications Technology, Computer Science or computer related qualification; or demonstrable experience of relevant IT support experience
Installation and support of hardware and software programmes experience
Knowledge of configuring and maintaining servers
Practical understanding of Cloud technologies
A strong and professional communicator who is not afraid to challenge convention and discuss options of approach to issues
Demonstrate a strong ownership ethos and accountability of IT infrastructure
Excellent communication and inter-personal skills
Effective negotiation skills
Full UK driving licence
Company Benefits
Training and Development opportunities
Employee Assistance Programme and life insurance Scheme
Discounted gym membership
Contributory pension scheme
Additional Information:
This is not an exhaustive list of duties and requirements. The nature of the organisation is such that it will evolve as it operates and the nature of duties, tasks, knowledge and skills required for this post may develop and change in time.
Viberoptix is an equal opportunities employer.