Operational IT Support
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | £24,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | bb10 2tp |
| Remote working: | On-site only |
| Company: | XS Recruitment |
| Job type: | Permanent |
| Job reference: | OS CC-53027 |
Summary
Operations Support
BB10, Burnley
Days: 9 am to 5pm
Salary: £24,000 to £28,000
24 days holidays per year, plus bank holidays
Permanent Contract
The Operations support role is to provide support/assistance to the Sales and Installation teams, to enable them to deliver business to the highest standard possible, for our IT client.
Skills required
• Excellent communication (written and verbal), and interpersonal skills
• Able to work independently, efficiently and be self-motivated.
• Excellent organisational and multitasking skills
• Honesty and trustworthy
• Proficient in Microsoft Office suite - especially Outlook and Excel
• IT device repair and testing
• Excellent attention to detail
Essential
• Driving license - full clean UK driving license
• Computer repair knowledge and experience
Responsibilities and duties
Customer Equipment Returns
• The recording and management of customer returns
• Identification of device warranty status
• The triage of returned equipment
• Parts identification and ordering for repairs
• The repair of customer devices - PC’s, Laptops, Tablets
• Testing and quality checking of customer repairs
• Packing and dispatch of customer devices for delivery
Stock related activities
• Maintaining installation equipment stock levels (cables, brackets etc)
• Recording and communicating refurbished stock levels to the sales team
• Maintaining and recording the support stock equipment
• Processing incoming deliveries and recording deliveries
• Booking couriers and packaging items ahead of shipping
Scheduling activities
• Controlling, recording, and communicating the installation schedule for the sales and installation team
• Liaising with sales and accounts regarding stock availability and schedules
Pre-installation activities
• Pre-installation activities
• Gathering installation equipment ahead of works
• Checking and preparing refurbished equipment ahead of installations
• Preparing end user devices before dispatch (memory upgrades, AIO builds)
Post installation activities
• Re-stocking unused installation equipment
Post sales activities
• Recording sold equipment onto company database
• Recording and managing customer support issues with manufacturers
• Triage of customer issues to establish correct support requirements
• Processing of equipment returned to CC for repair
General Housekeeping activities
• Disposing of rubbish from the office and workshop
• Keeping the workshop and office tidy and safe
Role development and future activities
• Performing site surveys for sales team to accurately cost jobs
• Other duties as assigned.