86716 - Administrative Court Team Leader
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | £31,169 to £32,760 per year |
| Hours: | Full time |
| Closing date: | 14 May 2024 |
| Location: | London, UK |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 86716 |
Summary
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
HM Courts and Tribunals Service
Royal Courts of Justice
Job Title: Administrative Court Team Leader
Grade: Executive Officer (EO)
Number of Posts: 1
Length of Post: Permanent
Location of Post: Royal Courts of Justice, Strand, London, WC2A 2LL
Salary: London (within M25): £31,169- £32,760
Background and Key Purpose of the role
The Administrative Court, which forms part of the King’s Bench Division of the High Court, deals with a broad variety of work including Judicial Review claims and a range of public law and statutory appeals and applications.
An exciting opportunity has arisen to join the Administrative Court Office as team leader of the Issues and Enquiries team. As a team leader, you will be expected to manage and oversee the day to day running of the Issues and Enquiries team and to line manage and support administrative officer staff. The post holder will also have regular contact with court users, including members of the judiciary and legal professionals. In addition to managerial duties, the post holder is responsible for their own work.
All staff regardless of the job they do are expected to provide a high level of performance. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.
Key Responsibilities, included but no limited to:
To lead and manage a team of administrative officers.
Monitor key performance areas, analysing performance trends and making recommendations for improvement to the delivery manager.
Conduct ongoing reviews of procedures and working practices and manage the implementation of new initiatives and legislation.
To provide written and verbal advice to queries from staff and court users.
To deal with customers’ enquiries and complaints and address any root causes.
Contribute to the delivery of operational, performance and service standard targets.
Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary, and management.
Provide statistical data for the management team and judiciary.
Oversee the review of job cards and updating standard letters and correspondence, minutes, notes, reports and submissions.
To provide training and support with the aim of developing staff.
Ensuring own mandatory training requirements are facilitated and kept up to date.
Ensuring compliance and administration documentation meet quality standards (key control checks).
Checking the work of others, updating records, assessing the value of goods and/or property, preparing invoices, information gathering and running straightforward reports.
To provide support to the higher executive officer, lawyers, and members of the judiciary.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Essential Skills & Criteria:
Strong customer focus and service skills.
Experience of working in an administrative role in a customer focussed environment.
Proficient with IT and Microsoft Software packages.
Excellent communication and organisational skills.
Pays attention to detail and an ability to work at pace calmly.
Excellent organisational and task management skills.
Confident building strong personal relationships across a large and complex organisation.
Excellent written and oral communication skills.
Security Level:
This role requires vetting to Counter-Terrorism Check (CTC) level. For this you will need to confirm your employment and residence history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
If you do not meet the above requirements, you may still be considered if, for example:
You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
You were studying abroad
You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account and a local police check carried out.
Application Process:
To apply for this position please complete the online application form, ensuring you provide the following:
A 250-word suitability statement against each of the following Success Profile Behaviours (Level 2):
Managing a Quality Service
Leadership
Communicating and Influencing
In the event we receive a large volume of applications, we will sift using the lead Success Profile Behaviour: Managing a Quality Service.
If selected for interview, you will be tested against the following Success Profile Behaviours (Level 2):
Managing a Quality Service
Leadership
Communicating and Influencing
Interviews will also test three Strengths.
Interviews for this campaign will be conducted in person at a central London location.
Further information on Success Profile Behaviours and Strengths, as well as the required standards for this post (Level 2), can be found at:
HM Courts and Tribunals Service
Royal Courts of Justice
Job Title: Administrative Court Team Leader
Grade: Executive Officer (EO)
Number of Posts: 1
Length of Post: Permanent
Location of Post: Royal Courts of Justice, Strand, London, WC2A 2LL
Salary: London (within M25): £31,169- £32,760
Background and Key Purpose of the role
The Administrative Court, which forms part of the King’s Bench Division of the High Court, deals with a broad variety of work including Judicial Review claims and a range of public law and statutory appeals and applications.
An exciting opportunity has arisen to join the Administrative Court Office as team leader of the Issues and Enquiries team. As a team leader, you will be expected to manage and oversee the day to day running of the Issues and Enquiries team and to line manage and support administrative officer staff. The post holder will also have regular contact with court users, including members of the judiciary and legal professionals. In addition to managerial duties, the post holder is responsible for their own work.
All staff regardless of the job they do are expected to provide a high level of performance. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.
Key Responsibilities, included but no limited to:
To lead and manage a team of administrative officers.
Monitor key performance areas, analysing performance trends and making recommendations for improvement to the delivery manager.
Conduct ongoing reviews of procedures and working practices and manage the implementation of new initiatives and legislation.
To provide written and verbal advice to queries from staff and court users.
To deal with customers’ enquiries and complaints and address any root causes.
Contribute to the delivery of operational, performance and service standard targets.
Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary, and management.
Provide statistical data for the management team and judiciary.
Oversee the review of job cards and updating standard letters and correspondence, minutes, notes, reports and submissions.
To provide training and support with the aim of developing staff.
Ensuring own mandatory training requirements are facilitated and kept up to date.
Ensuring compliance and administration documentation meet quality standards (key control checks).
Checking the work of others, updating records, assessing the value of goods and/or property, preparing invoices, information gathering and running straightforward reports.
To provide support to the higher executive officer, lawyers, and members of the judiciary.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Essential Skills & Criteria:
Strong customer focus and service skills.
Experience of working in an administrative role in a customer focussed environment.
Proficient with IT and Microsoft Software packages.
Excellent communication and organisational skills.
Pays attention to detail and an ability to work at pace calmly.
Excellent organisational and task management skills.
Confident building strong personal relationships across a large and complex organisation.
Excellent written and oral communication skills.
Security Level:
This role requires vetting to Counter-Terrorism Check (CTC) level. For this you will need to confirm your employment and residence history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
If you do not meet the above requirements, you may still be considered if, for example:
You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
You were studying abroad
You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account and a local police check carried out.
Application Process:
To apply for this position please complete the online application form, ensuring you provide the following:
A 250-word suitability statement against each of the following Success Profile Behaviours (Level 2):
Managing a Quality Service
Leadership
Communicating and Influencing
In the event we receive a large volume of applications, we will sift using the lead Success Profile Behaviour: Managing a Quality Service.
If selected for interview, you will be tested against the following Success Profile Behaviours (Level 2):
Managing a Quality Service
Leadership
Communicating and Influencing
Interviews will also test three Strengths.
Interviews for this campaign will be conducted in person at a central London location.
Further information on Success Profile Behaviours and Strengths, as well as the required standards for this post (Level 2), can be found at: