Senior Overnight Racing Operator
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | remote, W2 1AF |
| Company: | PA Media Group |
| Job type: | Permanent |
| Job reference: | 1305 |
Summary
Role overview
About us.
PA Betting Services are a leading supplier of multimedia solutions for the betting industry. With a legacy of serving the racing
and betting industry that stretches back over 60 years, our services are underpinned by our unrivalled horse and greyhound racing
coverage and our reputation for speed and accuracy.
About the Role.
We have an opportunity for a dedicated individual to provide precise and timely live data for all racing services. In this key
role, you will collaborate with suppliers, colleagues, and customers to guarantee the accuracy and timely delivery of content and
services from PA.
Your role will extend beyond data provision; you will also play a crucial part in training, support, and resource planning and
take charge of service escalation between midnight and 6am, ensuring the reliability of our operations.
Shift Pattern: 5x 8hr shifts between 10pm and 8am, Mon-Sun depending on scheduling requirements – this role can be performed
remotely.
What you will be doing.
Pre-Race Operations: Efficiently manage pre-race data collection, preparation, and distribution.
Live Betting and Results Processing: Handle live betting and results processing for overnight racing services.
Customer Interaction: Respond to Racing Customer Services and customer queries with flexibility and professionalism.
Supplier Coordination: Liaise with third-party suppliers and data providers to ensure seamless collaboration.
Live Data Management: Effectively communicate all live data issues affecting to Shift Leaders and Operations Manager promptly.
Customer Impact Awareness: Understand downstream customer impact and prioritise the immediate escalation of live data errors.
Escalation Leadership (12am-6am): Take a lead role in the escalation process during the critical hours, ensuring issues are
escalated in line with procedures. Provide detailed Incident Reports and summaries to Shift Leaders & Operations Manager.
Process Improvement: Collaborate with Shift Leaders to continually improve processes and procedures related to the services you
manage.
Training and Onboarding: Assist with training and onboarding of new/current staff.
Horse Racing Coordination: Oversee Horse Racing coordination, including publishing advisory notifications, checking, validating,
and analysing live data, liaising with data providers, adhering to daily check-sheets, and providing support to colleagues where
necessary.
About you.
We are seeking a candidate with an understanding of key betting concepts, demonstrating the ability to form and maintain betting
markets. Exceptional communication skills, both verbal and written, are essential for effective collaboration across the team. The
successful candidate will showcase strong self-organisation and prioritisation skills, thriving under pressure while adhering to
targets.
The role demands a keen understanding and adherence to operational processes, and the flexibility to work within a demanding 24/7,
365 days a year racing schedule.
What you can expect in return.
This role offers the flexibility to work remotely and is an ideal position for someone keen to pursue a long-term management
career in the betting industry. You'll also receive a range of attractive benefits which recognise your contribution including:
* 5 weeks holiday plus 8 public holidays (pro-rated for part time employees)
* Holiday purchase scheme
* Life assurance (4x salary)
* Enhanced pay for maternity, paternity and adoption leave
* Volunteering Day (1 annually)
* Company Pension
* Employee Assistance Programme
* Wellbeing Day (1 annually)
Due to the nature of the industry, the successful candidate will be required to undertake a basic DBS check, Adverse Financial
check and ID check.
Inclusion
We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on
who you are and what else you can bring.
We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment
process, speak to our recruitment team who will be happy to support you.
About us.
PA Betting Services are a leading supplier of multimedia solutions for the betting industry. With a legacy of serving the racing
and betting industry that stretches back over 60 years, our services are underpinned by our unrivalled horse and greyhound racing
coverage and our reputation for speed and accuracy.
About the Role.
We have an opportunity for a dedicated individual to provide precise and timely live data for all racing services. In this key
role, you will collaborate with suppliers, colleagues, and customers to guarantee the accuracy and timely delivery of content and
services from PA.
Your role will extend beyond data provision; you will also play a crucial part in training, support, and resource planning and
take charge of service escalation between midnight and 6am, ensuring the reliability of our operations.
Shift Pattern: 5x 8hr shifts between 10pm and 8am, Mon-Sun depending on scheduling requirements – this role can be performed
remotely.
What you will be doing.
Pre-Race Operations: Efficiently manage pre-race data collection, preparation, and distribution.
Live Betting and Results Processing: Handle live betting and results processing for overnight racing services.
Customer Interaction: Respond to Racing Customer Services and customer queries with flexibility and professionalism.
Supplier Coordination: Liaise with third-party suppliers and data providers to ensure seamless collaboration.
Live Data Management: Effectively communicate all live data issues affecting to Shift Leaders and Operations Manager promptly.
Customer Impact Awareness: Understand downstream customer impact and prioritise the immediate escalation of live data errors.
Escalation Leadership (12am-6am): Take a lead role in the escalation process during the critical hours, ensuring issues are
escalated in line with procedures. Provide detailed Incident Reports and summaries to Shift Leaders & Operations Manager.
Process Improvement: Collaborate with Shift Leaders to continually improve processes and procedures related to the services you
manage.
Training and Onboarding: Assist with training and onboarding of new/current staff.
Horse Racing Coordination: Oversee Horse Racing coordination, including publishing advisory notifications, checking, validating,
and analysing live data, liaising with data providers, adhering to daily check-sheets, and providing support to colleagues where
necessary.
About you.
We are seeking a candidate with an understanding of key betting concepts, demonstrating the ability to form and maintain betting
markets. Exceptional communication skills, both verbal and written, are essential for effective collaboration across the team. The
successful candidate will showcase strong self-organisation and prioritisation skills, thriving under pressure while adhering to
targets.
The role demands a keen understanding and adherence to operational processes, and the flexibility to work within a demanding 24/7,
365 days a year racing schedule.
What you can expect in return.
This role offers the flexibility to work remotely and is an ideal position for someone keen to pursue a long-term management
career in the betting industry. You'll also receive a range of attractive benefits which recognise your contribution including:
* 5 weeks holiday plus 8 public holidays (pro-rated for part time employees)
* Holiday purchase scheme
* Life assurance (4x salary)
* Enhanced pay for maternity, paternity and adoption leave
* Volunteering Day (1 annually)
* Company Pension
* Employee Assistance Programme
* Wellbeing Day (1 annually)
Due to the nature of the industry, the successful candidate will be required to undertake a basic DBS check, Adverse Financial
check and ID check.
Inclusion
We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on
who you are and what else you can bring.
We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment
process, speak to our recruitment team who will be happy to support you.