Complaints Investigator
| Posting date: | 26 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | Basingstoke, Hampshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | The OPRA Group |
| Job type: | Permanent |
| Job reference: | SS2604 |
Summary
The OPRA Group has a fantastic opportunity for a Complaints Investigator to join a great team in a Financial Services company in the Basingstoke area.
This is a permanent – Full-Time role.
Role Duties:
• Detailed, considered, and informed investigation and analysis of all complaints providing a customer with a fair and thorough response to complaints.
• Contact Internal and external parties for information required to investigate and close a complaint.
• Resolution of complaints within SLA, complying with regulatory deadlines and rules.
• Liaison with the Financial Ombudsman Services in relation to escalated complaints.
• Ensure the complaints database is updated and that all information is accurate.
• Handling of complex inbound and outbound telephone calls and other forms of communication.
Complaints Investigator - Essential Skills & Experience Required:
• At least 2 years of Complaint Handling within an FCA-regulated environment
• Exemplary standard of written and verbal output to all clients
Complaints Investigator – Benefits Offered:
• Holiday - Buy and sell options.
• Life Assurance
• Pension
• Wellbeing Packages
• Hybrid once probation is completed
Are you interested in being a Complaints Investigator with us? If so, apply now and expect a call from one of our consultants to discuss the endless opportunities we can offer!
This is a permanent – Full-Time role.
Role Duties:
• Detailed, considered, and informed investigation and analysis of all complaints providing a customer with a fair and thorough response to complaints.
• Contact Internal and external parties for information required to investigate and close a complaint.
• Resolution of complaints within SLA, complying with regulatory deadlines and rules.
• Liaison with the Financial Ombudsman Services in relation to escalated complaints.
• Ensure the complaints database is updated and that all information is accurate.
• Handling of complex inbound and outbound telephone calls and other forms of communication.
Complaints Investigator - Essential Skills & Experience Required:
• At least 2 years of Complaint Handling within an FCA-regulated environment
• Exemplary standard of written and verbal output to all clients
Complaints Investigator – Benefits Offered:
• Holiday - Buy and sell options.
• Life Assurance
• Pension
• Wellbeing Packages
• Hybrid once probation is completed
Are you interested in being a Complaints Investigator with us? If so, apply now and expect a call from one of our consultants to discuss the endless opportunities we can offer!