Client Services Training Administrator - Hybrid
| Posting date: | 25 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 May 2024 |
| Location: | E1 8QS, E1 8QS |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | TribePost Ltd |
| Job type: | Permanent |
| Job reference: | 2024-3109 |
Summary
Client Services Training Administrator - Hybrid
Location: London, E1 8QS
Salary: Competitive, DOE + Benefits!
Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources.
You are a strong Administrator who loves working in a client focused environment and who is looking for a varied, busy role.
Ideally, you have experience of working within an administrative function in a professional Training organisation / Learning & Development department although that is not essential as long as you have administration and customer service skills.
For more than 25 years, Bond Solon has supported clients with skills and knowledge to comply with the law and to achieve their purpose.
We're proud to be part of Wilmington PLC's training and education division, so if you're looking for variety, innovation and purpose, you'll find them all and more here.
Join our fantastic team of Training Administrators (internally known as Client Services Coordinators) and play a pivotal role in managing and enhancing the quality of the customer services provided in relation to our training events.
In this role, you'll have the chance to flex your administrative muscles and be the backbone of Bond Solon's commitment to delivering top-notch service to our clients.
You'll be the vital link between clients, trainers, and our internal teams, ensuring smooth coordination and seamless communication.
Expect to dive headfirst into tasks like;
- Determining the specifics of in-house training with clients.
- Ensuring trainers have all the necessary materials and venue details.
- Liaising with our venue teams to manage delegate numbers and room requirements.
Got a knack for solving tech issues? You'll also troubleshoot any virtual platform issues that pop up and keep our online training events running smoothly.
Part of your role will involve liaising with accreditation bodies overseeing our company's qualifications, adding an extra layer of integrity to our operations.
You'll also be in charge of ordering course materials and making sure they're delivered on time, dealing with queries from clients and internal teams, and handling feedback forms.
And don't worry, we're a team that's got each other's backs. You'll have the opportunity to provide cover for other staff members when necessary, contributing to our strong collaboration ethos.
If you're looking for a role that blends administration, client service, and problem-solving, this is the opportunity you've been waiting for. Join us and help shape the future of Bond Solon's training events.
In order to be successful in this role you must have:
- Experience in a similar administrative role
- Proficiency in ALL Microsoft office applications
- Experience of creating events using virtual meeting platforms, e.g Teams/Zoom
- Advanced English written and verbal communication skills
- Exceptional customer service skills and experience
- A natural high level of accuracy and outstanding attention to detail
- To be a natural team player
It would be great if you had:
- Experience using a CRM
Before you go... Find what you're looking for!
Our people sought out empowerment and opportunity. And they found both here. You'll find what you're looking for too.
Our values help us achieve our goals - whether they're personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity.
We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?