Guest Operations Manager
| Posting date: | 25 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 May 2024 |
| Location: | Nuneaton, CV11 5BU |
| Company: | Hilton |
| Job type: | Permanent |
| Job reference: | HOT0AGMH |
Summary
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE
This is a fantastic opportunity that will allow you to develop your career within one of the world’s largest, fastest-growing hospitality companies and be involved in the excitement of our latest hotel opening – Hampton by Hilton Nuneaton.
Hampton by Hilton Nuneaton will form part of the Abbey Street mixed-use redevelopment that will include a residential component alongside workspaces, a large cinema complex, a food hall and landscaped public spaces. The hotel will feature 145 rooms, meeting space and a fitness centre.
Hampton by Hilton Nuneaton is an important addition to this ambitious town centre redevelopment and will support the growth of Nuneaton as a regional business and leisure hub. Do you want to be part of this exciting project?
Looking to open our doors in September 2024, we are excited to announce that we are now recruiting for a Commercial Manager to join our pre-opening team.
Hampton is part of Hilton. Our guarantee is our promise to Guests to make them happy using our unique personality and local Hamptonality.
A WORLD OF REWARDS
- Yearly salary up to £34,700
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Modern and inclusive Team
A Guest Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing?
- Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; and refurbishment)
- Oversee all Front Office (incl. Night), F&B Service, Housekeeping, Laundry and general operations on the property
- Inspirationally lead and smoothly manage our Guest Operations team (24 hours)
- Achieve the highest levels of guest satisfaction by providing an efficient, brand-specific, friendly and hospitable experience
- Drive our Hilton Honors enrolments, as well as the generation of revenues.
- Assist the development of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
What are we looking for?
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Min 2 years’ experience in a similar role. Focused service brand background experience/knowledge preferred, ideally already in leadership position and/or looking for progression. Interest, knowledge or experience with pre-openings, FOH, FS F&B, PMS, Front desk
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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