Administration Manager
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | £28,407.00 to £34,581.00 per year |
| Additional salary information: | £28407.00 - £34581.00 a year |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | Norwich, NR4 7UY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9234-24-0608 |
Summary
Manage the day-to-day running of the directorates administrative needs and resolve any problematic issues that arise. This will include the authorising of annual leave and study leave along with the weekly rotas. Monitor staff workloads and allocate work according to staffing levels, making adjustments during periods of sickness or unexpected changes in workload. Manage administrative staff sickness in line with Trust HR policies, undertaking return to work interviews, stage 1 and stage 2 interviews. To liaise with Human Resources, where appropriate, in issues of sickness and phased returns to work. To provide the Operational Manager with sickness absence reports regularly Be responsible for the recruitment of secretarial staff, devising adverts and job descriptions, short-listing, interviewing and taking up references, chairing the interview panel and advising the Service Manager on the staff to be appointed. Undertake appraisals for the Secretaries and clerical support staff, formulating PDP plans, including the identification of training needs and providing opportunities for staff to undergo relevant training. Initiate and participate in the development of policies and procedures affecting the administration staff. Implement changes to practice/protocols and overcome conflicts/lack of knowledge. Act as the administrative lead on the department Clinical Governance Committee. Be responsible for day-case, inpatient and outpatient waiting lists in line with Patient Access Policies, procedures and targets set. Be the first point of contact for all forms of problems relating to the typing and booking of clinics and deal with complaints in the service, collating relevant information and issuing a response. Ensure that the appropriate arrangements are made to investigate and respond to all complaints about the department in conjunction with the Lead Nurse, Operational Manager and Service Director. Please see the attached job description for full details.