Admin Lead
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | £28,407.00 to £34,581.00 per year |
| Additional salary information: | £28407.00 - £34581.00 a year |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | Peterborough, PE3 6AN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9310-24-0435 |
Summary
Please refer to the attached job description and person specification for full details of responsibilities. To provide leadership and manage a team of administrative staff including undertaking appraisals, supervision, training and development of Band 3 and Band 4 staff To provide leadership and manage a team of administrative staff across a variety of services, including producing staff rosters. The post holder will support Service and Team Managers by implementing guidelines and protocols for administration services, setting up and developing systems, processes and procedures to support the efficient and effective management of resources against agreed financial and activity targets The post holder will assist the Directorates Operational Administration Managers to monitor and report on quality, productivity, financial, waiting time, access and CQUIN targets, standards and performance indicators. To provide support with ongoing budget management To be responsible for dealing with telephone complaints/enquiries and other communication with a high degree of tact, diplomacy and confidentiality in line with CPFT procedures and policies Participate in root cause analysis and trend analysis of complaints, SI incident and/or near misses reported, engaging the clinical governance department and working with other colleagues as appropriate to investigate Ensure that all lessons learnt from complaints are captured and disseminated across the service are and to a wider audience where relevant To lead and manage in the recruitment, in line with processes and policies, for all administrative staff.