Unit Coordinator
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 24 May 2024 |
| Location: | London, NW8 9NH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0263-24-0055 |
Summary
To provide a general enquiry and information service both in person and through the central referral line to all patients, public, referrers and other clinical colleagues. To ensure that any enquiry made by a member of the public or referrer is managed professionally and courteously, ensuring the highest possible conversion rate of enquiries to hospital stays. To act as an ambassador for the hospital and the units at all times. To book outpatient appointments in a correct manner To update the consultant and their office for any late appointment bookings Support the consultants to keep referrals within the units or where this is not possible within the hospital at all times. Understand the various specialties in the units. Maintain central information for the Units about consultant leave. To provide a central administrative hub for the Units; Ensure that the maximum possible calls are answered through the specific numbers identified; meeting and exceeding KPIs as set. Record all enquiries made clearly and with as much detail as possible to ensure that other departments who support the units are able to adapt their own behaviour as required