Hostel Manager - Braemar Youth Hostel
| Posting date: | 25 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | AB35 5YQ |
| Remote working: | On-site only |
| Company: | Hostelling Scotland |
| Job type: | Contract |
| Job reference: | BRAHM05624 |
Summary
Job Reference: BRAHM05624
Position: Hostel Manager
Location: Braemar Youth Hostel, (AB35 5YQ)
Contract: Fixed Term Contract, Start date 01/Jun/2024 until 03/Nov/2025
Hours per week: 40 Hours
Salary: £Competitive
Accommodation: This is a Live In position, (Note: a small weekly utility levy applies.)
Do you enjoy outdoor activities and exploring your surroundings in your spare time?
From cities to islands, beaches to hills or mountains and all points in between, our youth hostels provide the perfect base for field trips, activity breaks or cultural tours. Hostelling is open to all. We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.
As a Hostel Manager at our Braemar Youth Hostel, you will have a year round opportunity in the heart of the National Park. The hostel has just been newly refurbished for the season with a launch date of 1st July 2024.
Naturally a great communicator who loves to work as part of a team. Someone who can support and respect their colleagues, as some of the teams live in depending on location.
We are currently seeking self-motivated and enthusiastic individual with commitment to provide an excellent customer service at our Braemar Youth Hostel, surrounded by breath-taking mountains and wonderful scenery
About the role:
Reporting to the Cairngorm Group Manager, you will:
- provide professional, efficient and effective day-to-day business hostel management
- deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained
- enhances guest experience and exceed their expectations, including dealing with direct guests feedback in a professional manner
- take all reasonable steps to ensure the health and safety and security of the guests and visitor at all times
- implement strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives
Suitable applicant will have:
- Worked successfully in a customer facing role with experience of managing a small team in similar hospitality surroundings and commitment to excellent customer service
- Excellent, confident communication skill, verbally and in writing, dealing with people at all levels
- High degree of understanding of health and safety at work and practical experience of implementation, monitoring and developing best practice.
- Business acumen including financial and budget management
- Excellent understanding of relevant data protection protocol
- Understanding hostel asset management and contracts and contractor management
- Flexible and adaptable approach to work to changing workload and priorities during busy times
In return we offer:
• Membership of Hostelling Scotland - so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time away from work.
• Employee Assistance Programme
• Pension and holidays
• Uniform is provided
Additional Information:
• A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance
• You must be able to provide an evidence of your right to work in the UK before starting with us.
How to apply:
If you would like to join us, please visit our website at www.hostellingscotland.org.uk/careers and apply online and to learn about how we process job applicants’ information.
Closing Date: 10th May 2024
Interview: 13th May 2024
Position: Hostel Manager
Location: Braemar Youth Hostel, (AB35 5YQ)
Contract: Fixed Term Contract, Start date 01/Jun/2024 until 03/Nov/2025
Hours per week: 40 Hours
Salary: £Competitive
Accommodation: This is a Live In position, (Note: a small weekly utility levy applies.)
Do you enjoy outdoor activities and exploring your surroundings in your spare time?
From cities to islands, beaches to hills or mountains and all points in between, our youth hostels provide the perfect base for field trips, activity breaks or cultural tours. Hostelling is open to all. We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.
As a Hostel Manager at our Braemar Youth Hostel, you will have a year round opportunity in the heart of the National Park. The hostel has just been newly refurbished for the season with a launch date of 1st July 2024.
Naturally a great communicator who loves to work as part of a team. Someone who can support and respect their colleagues, as some of the teams live in depending on location.
We are currently seeking self-motivated and enthusiastic individual with commitment to provide an excellent customer service at our Braemar Youth Hostel, surrounded by breath-taking mountains and wonderful scenery
About the role:
Reporting to the Cairngorm Group Manager, you will:
- provide professional, efficient and effective day-to-day business hostel management
- deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained
- enhances guest experience and exceed their expectations, including dealing with direct guests feedback in a professional manner
- take all reasonable steps to ensure the health and safety and security of the guests and visitor at all times
- implement strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives
Suitable applicant will have:
- Worked successfully in a customer facing role with experience of managing a small team in similar hospitality surroundings and commitment to excellent customer service
- Excellent, confident communication skill, verbally and in writing, dealing with people at all levels
- High degree of understanding of health and safety at work and practical experience of implementation, monitoring and developing best practice.
- Business acumen including financial and budget management
- Excellent understanding of relevant data protection protocol
- Understanding hostel asset management and contracts and contractor management
- Flexible and adaptable approach to work to changing workload and priorities during busy times
In return we offer:
• Membership of Hostelling Scotland - so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time away from work.
• Employee Assistance Programme
• Pension and holidays
• Uniform is provided
Additional Information:
• A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance
• You must be able to provide an evidence of your right to work in the UK before starting with us.
How to apply:
If you would like to join us, please visit our website at www.hostellingscotland.org.uk/careers and apply online and to learn about how we process job applicants’ information.
Closing Date: 10th May 2024
Interview: 13th May 2024