Senior Referral Management and Triage Coordinator | Sussex Community NHS Foundation Trust
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35,392 - £42,618 Per Annum/Pro-rata |
| Hours: | Full time |
| Closing date: | 25 May 2024 |
| Location: | Brighton, BN2 3EW |
| Company: | Sussex Community NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6260118/150-OM9432-EAS-C |
Summary
We are looking for a motivated and experienced professional with the relevant knowledge and commitment to provide excellent leadership skills and clinical expertise to the Referral Management Hub team based at Brighton General Hospital.
The role will be to provide senior leadership to staff working in the Referral Management hub, to facilitate and support the management of referrals, using clinical decision-making skills to Urgent Community Response Team and play a key role in management and leadership of staff. You will also support with the development of the service through reflective practice, clinical supervision, and audit.
The role involves liaising directly with GPs, and other community services, providing information and signposting to other departments and services if appropriate. Managing and coordinating a wide range of complex and competing priorities, supporting with safe and effective discharges you will be working closely with the acute trust, adult social care and other external partners, therefore excellent organizational and communication skills are essential for this role.
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
• Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
• Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• Access to a wide range of benefits and discounts for NHS staff
To respond and support the team to manage crisis situations in the community for people referred to Urgent Community Response.
Adhering to patient confidentiality and data protection policies with awareness of the client group and responding appropriately to individual needs.
To frequently deal with challenging client/referrers seeking further information or help on routine and non-routine issues and taking appropriate follow-up action.
Ensuring accidents, incidents or complaints are reported & recorded following agreed procedures.
1. Assists the System Capacity and Flow manager in the ongoing development of the Referral Management Hub
2. To act as a single point of contact point for referrers to support referrals to Urgent Community Response Service
3. To undertake all relevant duties in relation to this post, working as part of a team.
This advert closes on Monday 6 May 2024