Welcome & Service Assistant
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | £11.64 per hour |
| Hours: | Part time |
| Closing date: | 05 May 2024 |
| Location: | Polesden Lacey, Great Bookham, Dorking, RH5 6BD |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC150923 |
Summary
Summary
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. This role will be perfect for someone looking to gain a whole seasons worth of experience within the heritage and visitor services industry at a fast paced property, as well as insight into the National Trust as a charity and our Growing Support priorities.
Contract: This is a one year fixed-term role from your start date, in order to support Polesden Lacey's membership and visitor objectives.
Hours/working pattern: This is a part time role, based on 18.75 hours per week and can be a mix of full days or half days depending on operational requirements. Please note that this role requires working weekends, bank holidays and school holidays. Indoor and outdoor work involved.
Interviews will be held on the 15th May.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a mixed team of staff and volunteers working within the Visitor Experience department.
This is a public facing role which can be both challenging and rewarding. Training on our customer policies and expectations will be provided, much of the training is on the go.
Polesden Lacey welcomes over 380,000 visitors a year, a normal busy day could be between 2,500-3,000 visitors, so if you are looking for non-stop action and multi-tasking then visitor welcome is the place for you.
Some of our large events throughout the year include Easter, Summer theatre and Lazy Jazz, Outdoor Cinema, and Christmas. However we are also a popular local property and welcome many regular visitors who come for coffee and a walk whatever the weather.
What you'll be doing
As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the day.
You'll answer queries and make sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is important. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do.
You'll achieve high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. This role will be perfect for someone looking to gain a whole seasons worth of experience within the heritage and visitor services industry at a fast paced property, as well as insight into the National Trust as a charity and our Growing Support priorities.
Contract: This is a one year fixed-term role from your start date, in order to support Polesden Lacey's membership and visitor objectives.
Hours/working pattern: This is a part time role, based on 18.75 hours per week and can be a mix of full days or half days depending on operational requirements. Please note that this role requires working weekends, bank holidays and school holidays. Indoor and outdoor work involved.
Interviews will be held on the 15th May.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a mixed team of staff and volunteers working within the Visitor Experience department.
This is a public facing role which can be both challenging and rewarding. Training on our customer policies and expectations will be provided, much of the training is on the go.
Polesden Lacey welcomes over 380,000 visitors a year, a normal busy day could be between 2,500-3,000 visitors, so if you are looking for non-stop action and multi-tasking then visitor welcome is the place for you.
Some of our large events throughout the year include Easter, Summer theatre and Lazy Jazz, Outdoor Cinema, and Christmas. However we are also a popular local property and welcome many regular visitors who come for coffee and a walk whatever the weather.
What you'll be doing
As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the day.
You'll answer queries and make sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is important. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do.
You'll achieve high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude