86678 - Welsh Language Caseworker - Cardiff - Legal Aid Agency
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | £22,940 per year |
| Hours: | Full time |
| Closing date: | 15 May 2024 |
| Location: | Cardiff, Cardiff County |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 86678 |
Summary
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Rydym yn croesawu ac yn annog ceisiadau gan bawb, yn cynnwys grwpiau sydd wedi’u tangynrychioli yn ein gweithlu ar hyn o bryd, ac rydym yn ymfalchïo mewn bod yn gyflogwr o safon uchel sy’n denu llawer o ymgeiswyr. Ewch i https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.
Job Title: Welsh Language Caseworker
Contract Type: Permanent
Grade: AO
Salary range (depending on location): National - £22,940
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
A Recruitment and Retention Allowance (RRA) of up to £2,177 may be available for successful candidates with exceptional skills and experience.
Location: Cardiff
Directorate: Case Management
Team: Operational Delivery
Working Pattern: The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely, part time or as part of a job share etc.
If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover three days of the week.
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.
Reporting to: Brendan Lynch
Closing date for applications : 15/05/2024
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Case Management
The Case Management department is the delivery function of the Legal Aid Agency (LAA) and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that providers are fairly paid for the delivery of the legal aid. As part of the work we do, we must ensure that we fund appropriate cases whilst protecting public money.
Job Summary
As a member of our Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can:-
Process applications for legal aid or
Process claims for costs or
Undertake activities related to the collection of payments
Key Responsibilities:
Build & maintain an understanding of current guidance and regulations and use this to make accurate decisions on casework.
Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers.
Provide a Welsh Language Service, to include handling telephone calls, correspondence and undertaking translation of documents.
Working to required productivity and quality targets in a variety of work streams.
Engaging in Quality Control and consistency exercises. Ensuring improvements are made where needed.
Ensure all data is processed accurately, securely and in accordance with MoJ information assurance guidelines.
Provide ongoing support, guidance and mentoring as required to colleagues.
Essential Knowledge, Experience and skills
Fluent Welsh speaker
Effective analytical and numerical skills
Ability to work with minimal supervision and as part of a team.
Effective communication skills both written and verbal
Ability to interpret and apply guidance and regulations and use it to make accurate decisions
IT Literate – a good knowledge of Microsoft office and digital technology
Desirable Knowledge, Experience and skills
Person Specification
Enjoys working in a fast changing environment
Enjoys working independently and as part of a team
Rydym yn croesawu ac yn annog ceisiadau gan bawb, yn cynnwys grwpiau sydd wedi’u tangynrychioli yn ein gweithlu ar hyn o bryd, ac rydym yn ymfalchïo mewn bod yn gyflogwr o safon uchel sy’n denu llawer o ymgeiswyr. Ewch i https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.
Job Title: Welsh Language Caseworker
Contract Type: Permanent
Grade: AO
Salary range (depending on location): National - £22,940
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
A Recruitment and Retention Allowance (RRA) of up to £2,177 may be available for successful candidates with exceptional skills and experience.
Location: Cardiff
Directorate: Case Management
Team: Operational Delivery
Working Pattern: The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely, part time or as part of a job share etc.
If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 21 hours and to cover three days of the week.
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.
Reporting to: Brendan Lynch
Closing date for applications : 15/05/2024
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Case Management
The Case Management department is the delivery function of the Legal Aid Agency (LAA) and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that providers are fairly paid for the delivery of the legal aid. As part of the work we do, we must ensure that we fund appropriate cases whilst protecting public money.
Job Summary
As a member of our Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can:-
Process applications for legal aid or
Process claims for costs or
Undertake activities related to the collection of payments
Key Responsibilities:
Build & maintain an understanding of current guidance and regulations and use this to make accurate decisions on casework.
Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers.
Provide a Welsh Language Service, to include handling telephone calls, correspondence and undertaking translation of documents.
Working to required productivity and quality targets in a variety of work streams.
Engaging in Quality Control and consistency exercises. Ensuring improvements are made where needed.
Ensure all data is processed accurately, securely and in accordance with MoJ information assurance guidelines.
Provide ongoing support, guidance and mentoring as required to colleagues.
Essential Knowledge, Experience and skills
Fluent Welsh speaker
Effective analytical and numerical skills
Ability to work with minimal supervision and as part of a team.
Effective communication skills both written and verbal
Ability to interpret and apply guidance and regulations and use it to make accurate decisions
IT Literate – a good knowledge of Microsoft office and digital technology
Desirable Knowledge, Experience and skills
Person Specification
Enjoys working in a fast changing environment
Enjoys working independently and as part of a team