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Duty Manager

Job details
Posting date: 25 April 2024
Salary: Not specified
Additional salary information: £25000-27000 per annum
Hours: Full time
Closing date: 09 May 2024
Location: Buckinghamshire, SL7 1RR
Company: Serco Limited
Job type: Permanent
Job reference: 293525-42441347

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Summary

Location: Bisham Abbey
Contract Type: Permanent
Working Hours 39 hours, Monday to Sunday, 1 weekend every 4 weeks
Salary: Up to £27,000 per annum + excellent benefits


Here at Bisham Abbey our our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team
- and right now we are looking to recruit for a Duty Manager to join our team.
Bisham Abbey is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Bisham Abbey provides excellent facilities to Britain’s leading sports men and women. Bisham Abbey is also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days.

It’s an extremely exciting time to join the company as we head into the Olympics. Our facility regularly hosts NGB Teams, with England Hockey competing in the Olympics, you will have the ability to play a key part of their success by running a smooth and efficient shift during their stay. You will also be working closely with England Rugby, Fab Academy, Living Tennis and more!

In the role of the Duty Manager, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority. The role will involve a high level of customer interaction with high profile sport’s governing bodies other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.

In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.

You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities. 

About You

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Bisham, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold first aid at work certificate, however this is not essential as full training will be provided.

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.
Why Join us Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer

- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities 
- 6% employer matched pension contribution
- 20 days annual leave (Pro Rata) + public holidays
- Life assurance up to 2x base salary
- Simply health cash plan
- Anytime health line
- Employee assistance programme
- Benefits portal offering discounts on eating out, travel, shopping and entertainment
- A safe and supportive culture 
- A chance to make a positive difference to the community 

  #leisurejobs


Location: Bisham Abbey
Contract Type: Permanent
Working Hours 39 hours, Monday to Sunday, 1 weekend every 4 weeks
Salary: Up to £27,000 per annum + excellent benefits


Here at Bisham Abbey our our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team
- and right now we are looking to recruit for a Duty Manager to join our team.
Bisham Abbey is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Bisham Abbey provides excellent facilities to Britain’s leading sports men and women. Bisham Abbey is also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days.

It’s an extremely exciting time to join the company as we head into the Olympics. Our facility regularly hosts NGB Teams, with England Hockey competing in the Olympics, you will have the ability to play a key part of their success by running a smooth and efficient shift during their stay. You will also be working closely with England Rugby, Fab Academy, Living Tennis and more!

In the role of the Duty Manager, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority. The role will involve a high level of customer interaction with high profile sport’s governing bodies other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.

In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.

You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities. 

About You

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Bisham, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.

It is desirable that you hold first aid at work certificate, however this is not essential as full training will be provided.

If you feel like you meet the above criteria and want to work in a challenging and varied role, please apply today.
Why Join us Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer

- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities 
- 6% employer matched pension contribution
- 20 days annual leave (Pro Rata) + public holidays
- Life assurance up to 2x base salary
- Simply health cash plan
- Anytime health line
- Employee assistance programme
- Benefits portal offering discounts on eating out, travel, shopping and entertainment
- A safe and supportive culture 
- A chance to make a positive difference to the community 

  #leisurejobs

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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