Customer Repair Advisor
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | £29,032 to £29,032 per year, pro rata |
| Hours: | Part time |
| Closing date: | 05 May 2024 |
| Location: | Battle, East Sussex |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Southern Housing |
| Job type: | Permanent |
| Job reference: |
Summary
The role
Reporting to the Customer (Repairs) Contact (Team) Manager, this role’s purpose is to:
Be part of a high performing team acting as the first point of contact for customers and colleagues, providing an efficient, professional, friendly and responsive Omnichannel service.
You will successfully handle a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time to respond to our customers needs finding an appropriate solution and providing an excellent customer service, only escalating to specialist teams and contractors when required.
Please note that this is a part time position working 19 hours per week, Mon, Tues, Wed and Friday based on current business need.
What you’ll need
Able to work quickly and efficiently navigate and manage a range of systems and applications.
Committed to providing an excellent customer service
Personal resilience and able to deal positively with challenging customers
Self-motivated, enthusiastic and a team player.
Good understanding of equality and diversity
Can prioritise work in order to meet deadlines
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Sunday 5th May 2024, 23:59pm
Interview Date: Thursday 16th-Friday 17th May.
We reserve the right to close this position depending on the number of applicants received
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Reporting to the Customer (Repairs) Contact (Team) Manager, this role’s purpose is to:
Be part of a high performing team acting as the first point of contact for customers and colleagues, providing an efficient, professional, friendly and responsive Omnichannel service.
You will successfully handle a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time to respond to our customers needs finding an appropriate solution and providing an excellent customer service, only escalating to specialist teams and contractors when required.
Please note that this is a part time position working 19 hours per week, Mon, Tues, Wed and Friday based on current business need.
What you’ll need
Able to work quickly and efficiently navigate and manage a range of systems and applications.
Committed to providing an excellent customer service
Personal resilience and able to deal positively with challenging customers
Self-motivated, enthusiastic and a team player.
Good understanding of equality and diversity
Can prioritise work in order to meet deadlines
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Sunday 5th May 2024, 23:59pm
Interview Date: Thursday 16th-Friday 17th May.
We reserve the right to close this position depending on the number of applicants received
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.