Vehicle Technician
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | £28,000 to £34,000 per year |
| Hours: | Full time |
| Closing date: | 25 May 2024 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | MPI Limited |
| Job type: | Permanent |
| Job reference: | J55913/VehTech/Bham/Telf |
Summary
MPI have a requirement for a Vehicle Technician to work on site in Birmingham in a permanent role.
Salary:-Up to £28-£34k per year depending on experience, plus bonus
**Bonus is done on efficiency and labour hours over target, bonus is uncapped so you could possibly earn £2000 bonus per month as an example. This is attainable. (Lots of Companies will have a banded bonus but our Client does not,
Must hold Level 3 Technician, can be ICI, C&G etc.
Ideally 2-3 Years experience.
Standard hours are 8:30 – 5:30 and Saturdays are on a rota basis, usually one per month (site dependant) + extra overtime is welcomed.
Duties
Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity
Key Attributes:
Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards
Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
Examines vehicles and reports defects against relevant regulatory bodies
Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
Works in accordance with workshop and Centre Health & Safety requirements
Works with colleagues to maintain workshop standards of cleanliness and tidiness
Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
Follows key processes to achieve specified quality and efficiency targets
Works with the Centre developing and improving more efficient processes
Talks to customers to summarise the details of the work required or carried out, and answer their questions
Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
Attends specialised training as required by the relevant manufacturer
Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
Ensures opportunities for sales are followed up by the most appropriate specialist
Reports on technical problems using appropriate procedures
Responsible for handling customer data in line with GDPR
Ad hoc duties as and when required to meet the needs of the business
Benefits
Car Benefit Scheme (after successful completion of probation period)
Comprehensive training provided.
25 days of holiday (+ Bank Holidays)
Company pension scheme
Staff discount scheme
Sick pay Health and wellbeing programme
Salary:-Up to £28-£34k per year depending on experience, plus bonus
**Bonus is done on efficiency and labour hours over target, bonus is uncapped so you could possibly earn £2000 bonus per month as an example. This is attainable. (Lots of Companies will have a banded bonus but our Client does not,
Must hold Level 3 Technician, can be ICI, C&G etc.
Ideally 2-3 Years experience.
Standard hours are 8:30 – 5:30 and Saturdays are on a rota basis, usually one per month (site dependant) + extra overtime is welcomed.
Duties
Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity
Key Attributes:
Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards
Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
Examines vehicles and reports defects against relevant regulatory bodies
Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
Works in accordance with workshop and Centre Health & Safety requirements
Works with colleagues to maintain workshop standards of cleanliness and tidiness
Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
Follows key processes to achieve specified quality and efficiency targets
Works with the Centre developing and improving more efficient processes
Talks to customers to summarise the details of the work required or carried out, and answer their questions
Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
Attends specialised training as required by the relevant manufacturer
Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
Ensures opportunities for sales are followed up by the most appropriate specialist
Reports on technical problems using appropriate procedures
Responsible for handling customer data in line with GDPR
Ad hoc duties as and when required to meet the needs of the business
Benefits
Car Benefit Scheme (after successful completion of probation period)
Comprehensive training provided.
25 days of holiday (+ Bank Holidays)
Company pension scheme
Staff discount scheme
Sick pay Health and wellbeing programme