Customer Services Officer/Admin – Housing Repairs
| Posting date: | 25 April 2024 |
|---|---|
| Salary: | £13.02 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 24 May 2024 |
| Location: | London, NW8 7HN |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | ATR 5247998 |
Summary
What's involved with this role:
Temporary Customer Services Officer/Admin – Housing Repairs
Reference no: ATR 5247998
Pay Rate: £13.02 per hour PAYE
Hours per week: 37 Monday – Friday, 8.30am to 5pm
Role Length: This opening assignment is for 3-4 months
City: London
The purpose of the role is to receive and manage customer calls; raising support tickets, to enable tracking and resolution of customer repair, housing and rent requests
Key responsibilities:
Investigate and resolve customer complaints.
Answer customer enquiries and resolve customer issues in an efficient and timely manner.
To provide regular, up to date information, support and advice, to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues, to ensure a timely and high quality service, to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administration of repairs/housing email inboxes.
Admin assistance to housing allocations department.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
Educated to GCSE standard and/or relevant professional qualification/or experience.
Skills & Experience:
Experience of working in a housing or repairs environment
Experience of managing own workload.
Good communication skills on all levels.
Good telephone manner.
Excellent customer service skills, with a commitment to continuous improvement.
Experience of delivering excellent customer service (on the phone or in person).
Customer service telephone experience desirable.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: ATR 5247998
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.