Service Administrator
| Posting date: | 24 April 2024 |
|---|---|
| Salary: | £22,816.00 to £24,336.00 per year |
| Additional salary information: | £22816.00 - £24336.00 a year |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | Exeter, EX2 5DW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C0023-24-0677 |
Summary
For more information on the Job Description and Responsibilities please click the link below. More detail about the role Providing excellent customer care. Hospital visits can be stressful and daunting, so you will be a great communicator with strong customer service skills to put our patients at ease, treating them with tact and empathy Ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner. Typical tasks that you will complete are: Proof reading clinical letters (please note there is no audio typing in this role) Monitoring waiting times, ensuring that our patients treatment pathways, from referral to treatment are accurate and up to date (you can find out more on what this means here: NHS England Referral to treatment) Booking appointments from waiting lists when required Liaising with other specialities, Health Care Professionals and Health Services Assisting and supporting other members of the Administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors. Working Pattern: 22.5 hours per week, days to be confirmed Interview Date: To be confirmed For further information please contact: Ashleigh Stevens; Admin Line Manager on 07927 131 224 or ashleigh.stevens3@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.