Emergency Department Administration Team Assistant
| Posting date: | 24 April 2024 |
|---|---|
| Salary: | £22,816.00 to £24,336.00 per year |
| Additional salary information: | £22816.00 - £24336.00 a year |
| Hours: | Full time |
| Closing date: | 07 May 2024 |
| Location: | Warwick, CV34 5BW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9203-24-0460 |
Summary
Key Result Areas: Reception and Ward Clerk Duties First contact with members of the public entering the department via reception; Using VDU for the computerised booking of all patients requiring treatment in ED, ensuring all personal information is obtained and accurate; To make appointments and referrals on behalf of ED when needed; To input all relevant data to outcome all patient attendances; Maintain the filing and scanning systems relating to the ED Casualty Cards and other clerical duties Ensure admissions and discharges are entered onto Lorenzo in real-time. Maintaining and updating information required on Digit where necessary. Facilitate good communication between all members of the team and other staff within the Trust and outside the Trust, including police, ambulance staff, GPs and CCG; Implement manual process for computer down time; Follow the correct procedure for overseas patients, completing all relevant forms; Maintain in-patient Lorenzo system for the ED Observation Unit; Assist with filing in the Observations Unit if required. Answering telephone queries in a polite and efficient manner; Booking ambulance crews clear in a timely manner using CAD online system; Chase up diagnostics and results with relevant departments; Maintain filing and scanning systems relating to casualty cards and other clerical duties; Bleep porters, domestics, medical staff as required; Book ambulances and transport as required; To actively participate in the collection of data for I Want Great Care obtaining patient/relative feedback on a shift basis to ensure that their views are included within the development of the service. Supporting the Emergency Department staff as needed. To liaise directly with other units/departments to give or obtain information, including the reporting of maintenance or supply problems. To participate in the planning towards changes in work methods including team working and to work within new systems once agreed. Administration and Coding To ensure that clinical information is coded accurately and entered onto Lorenzo in line with Trust policy. To input ED data accurately and to provide robust and safe data storage systems. To review and analyse data and identify errors where appropriate to resolve queries. Response to requests for data reports from both within the department and other managers and to communicate effectively with all disciplines of staff. Communication Communicate at all times in a polite professional and courteous manner, maintaining confidentiality at all times; Facilitate good communication between all members of the team and other staff within and outside the Trust including police, ambulance staff, GPs and CCG; To have direct contact with patients, relatives and other members of the public at reception, being sensitive to their needs; Write and/or deliver messages to appropriate staff within the department; To be able with situations that involves violent and aggressive patients/visitors; To locate inpatients for visitors and direct patients and visitors to other areas of the hospital; Receive and report sensitive information. Departmental Systems Monitor computer equipment, reporting any problems in a timely manner to the relevant departments.