Housing Management Coordinator
| Posting date: | 24 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 May 2024 |
| Location: | Bury St. Edmunds (Ipswich Street), IP33 1SX |
| Company: | Home Group Limited |
| Job type: | Permanent |
| Job reference: | 24819 |
Summary
Housing Management Co-ordinator
Bury ST Edmunds
Permanent, Part time (25 hpw) based on a 3 week rota, 1 weekend in 3
Pay £12.61 ph (Salary £24,664 pa) pro rata, and great benefits, including Health Cash Plan
Sleep In Shifts of £50.00 and On Call Shifts of £14.30 per shift.
Home, a place where you belong
This is a great opportunity for a Housing Management Coordinator to join our team here at Britannia House in Bury St Edmunds. As our Housing and Property Guru, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation.
Britannia House is a 12-bed house with self-contained rooms, and we accommodate single customers, couples and we also accept customers with their much-loved pets at our properties. We also have 5 self-contained flats at Mudds Yard, 5-minute walking distance from Britannia House, here we can accommodate families and customers with physical health needs.
Typical day as a Housing Management Coordinator
- Receive direct referrals from West Suffolk Council and accommodate customers that have presented homeless within West Suffolk that have a priority need.
- Help our customers with housing benefit claims and Homelink applications, making sure that payments are received on their rent accounts.
- Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
- Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void properties within set timescales.
- We take great pride in providing clean and safe properties for our customers, you will be managing voids and repairs and ensuring the rooms a relet at a high clean standard.
- Ensuring we are health and safety compliant and that maintenance standards are met.
- Support customers to engage with external support within the community such as GP’s, HNS health out-reach drug and alcohol services etc.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You bring
- Experience in managing a housing management caseload and overseeing landlord and housing management duties.
- Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
- Able to take on a lead role within the team, offering guidance and support to your colleagues.
- The ability to work on your own initiative, positively influencing people from all different backgrounds.
- A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
- Confident working collaboratively with colleagues in other parts of the business as well as with external partners
Our team
You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. Our manager is Janet Wood who has been at Britannia House for 15 years. There are 4 of us in the team and we don’t just love to support our customers, we’re there for each other too! We have Anna who has been with us for 4 years, Amanda who has also been with us for 4 years and our apprentice and part time Housing Management Coordinator Marc. We all love gardening, and all get involved in the blooming Britannia Garden project creating a nice space for our customers. We love animals too and they love the garden area also.
Job details
- We provide 24-hour support to our customers each day and every day. You’ll work on a 3-week rota basis, working 1 weekend in 3 and take your turn working days, evenings, and bank holidays. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!
- Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days annual leave (including bank hols and a “me day” to use for whatever you fancy) the option to buy 5 more, a me day and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk
Proud member of the Disability Confident employer scheme