Maternity Digital Support Assistant
| Posting date: | 24 April 2024 |
|---|---|
| Salary: | £25,147.00 to £27,596.00 per year |
| Additional salary information: | £25147.00 - £27596.00 a year |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | Blackpool, FY3 8NR |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9382-24-0537 |
Summary
Communication and relationships Engage with service users and other members of the public when required to support their interactions with the maternity digital system including use of the system and new developments. Act as a key contact for communication with the maternity teams using the system and co-ordinating local communication between teams, the system provider, service users and other stakeholders. Provide feedback to all users of the system on all developments of the system. Good communication and working relationships with all Maternity Services colleague and users within the Trust. Ability to liaise with suppliers and the Trust IT team, passing on complex information and updating the maternity team as appropriate. Liaise with managers/leads within the Trust to understand service operations and operational requirements, for example: links with Pathology, Pharmacy, Imaging, and Information Governance. Communicate and engage with all colleagues to facilitate collection of accurate data. Negotiate priorities regarding reporting and development of reporting. Present information to relevant Boards/meetings when required. Support negotiations with system provider agreeing fault priorities, determining the impact on business as usual and assessing the importance of a system problem and negotiate response times with end users. Be able to use tact and diplomacy with colleagues when identifying user errors. Produce colleague updates newsletter/communications with system changes and developments. Knowledge, training and experience Assist in the development of Standard Operating Procedures governing data management and reporting. Support database design and set-up as required to facilitate activity in Maternity Services. High level of effective communication skills. Assist in project process mapping sessions, create process maps and other project documentation. Creation and deployment of new eLearning and training videos for a range of systems. Facilitate end user training, using a range of methods including in the classroom and 1-1. Be a contact for training, maintenance, and support for EPRs, clinical systems, Microsoft Office and other applications. Effective creation and maintenance of Microsoft documents including reports, minutes, forms, tables, spreadsheets, SOPs etc. Support in managing and organising the SOP process and liaison with colleagues to ensure documents are within review periods and up to date. Ensure an effective handover to other EPR Services colleague and midwives (e.g. Training Team and Application Specialists) by providing appropriate training and technical documentation. Analysis, planning and organising Maintain data quality by working with users of the system and ensure that the correct data fields are completed to meet local and national reporting requirements. Supporting data validation processes required to support national, regional, and local Maternity data submissions. To develop a comprehensive understanding of data validation and the necessary submissions for maternity services. Including the Maternity Services Data Set (MSDS), Clinical Negligence Scheme for Trusts (CNST), Northwest Coast Strategic Clinical Networks (NWSCN). Data quality improvement of EPR, report monitoring. Supporting the resolution process by developing communications and escalating identified issues. To support the EPR programme to implement new ways of working and demonstrate a growth mind-set to enhance the change management process. Participate in audit processes. The role requires a very high level of concentration and exceptional attention to detail. Responsibility Support Maternity Services in the implementation of regional and national policies and service developments. Utilise performance data analysis to inform plans for business growth and development. Advise and make proposals to the maternity service on any changes to working practices within area of specialism Working conditions There will be a requirement to spend prolonged periods using a VDU and keyboard and there is a requirement for advanced keyboard skills for inputting and manipulating data for a range of computer databases. Rare exposure to distressing and emotional circumstances. Work flexibly. Responsibility for Policy/Service Development Support Maternity Services in the implementation of regional and national policies and service developments. Utilise performance data analysis to inform plans for business growth and development. Advise and make proposals to the maternity service on any changes to working practices within area of specialism. Personal and Professional Development Take every reasonable opportunity to maintain and improve professional knowledge and competence. Participate in personal objective setting and review, including the creation of a personal development plan and the Trusts appraisal process. Learning new software and systems to a high level to produce technical and end user documents for the service and trust.