Passenger Transport Support Officer
| Posting date: | 24 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | Conwy, Conwy County |
| Remote working: | On-site only |
| Company: | Conwy County Borough Council |
| Job type: | Temporary |
| Job reference: | REQ005907 |
Summary
Work base: Coed Pella
An opportunity has arisen for a full time Passenger Transport Support Officer for an enthusiastic and hardworking individual. The position is a great opportunity to gain experience and become part of the busy Passenger Transport Team and assist with the delivery of a variety of passenger transport services.
The principle duties of this post will be:
• Making and receiving telephone calls and handling simple customer service queries and requests
• Monitoring emails
• Inputting into and maintaining accuracy of databases
• Assisting with invoice processing
• Preparing, printing and distribution of transport documents
• Minute taking
• General administrative duties
You will need a good standard of education and be able to demonstrate excellent customer service and communication skills. You will also need to be a confident user of basic IT systems to apply. You must be committed and willing to learn quickly with the ability to be flexible and use initiative.
Manager details for informal discussion: Hannah Jones, Passenger Transport Manager, 01492 577843 Hannah.jones@conwy.gov.uk
Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh Language Standards. We welcome applications in both Welsh and English and application forms received in either Language will not be treated less favourably than each other.
Conwy is committed to safeguarding. Qualifications and references will be verified.
In promoting Equal Opportunities, Conwy welcomes applicants from all sections of the community. All Disabled applicants who meet the essential job requirements will be guaranteed an interview. The Council will provide appropriate additional work facilities for disabled applicants. There is an option for disabled people to apply on different formats. Please contact the HR Team on 01492 576129 for further advice.
Lleoliad gwaith: Coed Pella
Mae cyfle wedi codi am Swyddog Cefnogi Cludiant Teithwyr llawn amser ar gyfer unigolyn brwdfrydig a gweithgar. Mae'r swydd yn gyfle gwych i ennill profiad a dod yn rhan o'r Tîm Cludiant Teithwyr prysur, gan gynorthwyo i ddarparu amrywiaeth o wasanaethau cludiant teithwyr.
Prif ddyletswyddau’r swydd hon fydd:
• Gwneud galwadau ffôn a’u cymryd, ac ymdrin ag ymholiadau a cheisiadau gwasanaethau i gwsmeriaid syml
• Monitro negeseuon ebost
• Mewnbynnu a chynnal cywirdeb cronfeydd data
• Cynorthwyo i brosesu anfonebau
• Paratoi, argraffu a dosbarthu dogfennau cludiant
• Cymryd cofnodion
• Dyletswyddau gweinyddu cyffredinol
Bydd angen addysg o safon dda arnoch a byddwch yn gallu dangos sgiliau gwasanaethau i gwsmeriaid a chyfathrebu rhagorol. Bydd angen i chi hefyd fod yn defnyddio systemau TG sylfaenol yn hyderus i wneud cais. Rhaid i chi fod yn ymroddedig ac yn barod i ddysgu'n gyflym, gyda'r gallu i fod yn hyblyg a defnyddio eich menter eich hun.
Manylion y rheolwr ar gyfer trafodaeth anffurfiol: Hannah Jones, Rheolwr Cludiant Teithwyr, 01492 577843 Hannah.jones@conwy.gov.uk
Gofynion y Gymraeg: Mae’r gallu i gyfathrebu yn Gymraeg yn ddymunol ar gyfer y swydd hon. Mae Cyngor Bwrdeistref Sirol Conwy wedi ymrwymo i’w Safonau Iaith Gymraeg. Rydym yn croesawu ceisiadau yn y Gymraeg a’r Saesneg fel ei gilydd ac ni fydd ffurflenni cais a dderbynnir yn y naill iaith na’r llall yn cael eu trin yn llai ffafriol na’i gilydd.
Mae Conwy wedi ymrwymo i ddiogelu. Bydd cymwysterau a geirdaon yn cael eu dilysu.
Mae Conwy wedi ymrwymo i gyfle cyfartal ac rydym yn croesawu ymgeiswyr o bob rhan o'r gymuned. Rydym yn darparu opsiwn i bobl anabl wneud cais mewn gwahanol fformatau. Cysylltwch â'r Tîm AD ar 01492 576129 i gael cyngor pellach.
An opportunity has arisen for a full time Passenger Transport Support Officer for an enthusiastic and hardworking individual. The position is a great opportunity to gain experience and become part of the busy Passenger Transport Team and assist with the delivery of a variety of passenger transport services.
The principle duties of this post will be:
• Making and receiving telephone calls and handling simple customer service queries and requests
• Monitoring emails
• Inputting into and maintaining accuracy of databases
• Assisting with invoice processing
• Preparing, printing and distribution of transport documents
• Minute taking
• General administrative duties
You will need a good standard of education and be able to demonstrate excellent customer service and communication skills. You will also need to be a confident user of basic IT systems to apply. You must be committed and willing to learn quickly with the ability to be flexible and use initiative.
Manager details for informal discussion: Hannah Jones, Passenger Transport Manager, 01492 577843 Hannah.jones@conwy.gov.uk
Welsh Language Skills: The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh Language Standards. We welcome applications in both Welsh and English and application forms received in either Language will not be treated less favourably than each other.
Conwy is committed to safeguarding. Qualifications and references will be verified.
In promoting Equal Opportunities, Conwy welcomes applicants from all sections of the community. All Disabled applicants who meet the essential job requirements will be guaranteed an interview. The Council will provide appropriate additional work facilities for disabled applicants. There is an option for disabled people to apply on different formats. Please contact the HR Team on 01492 576129 for further advice.
Lleoliad gwaith: Coed Pella
Mae cyfle wedi codi am Swyddog Cefnogi Cludiant Teithwyr llawn amser ar gyfer unigolyn brwdfrydig a gweithgar. Mae'r swydd yn gyfle gwych i ennill profiad a dod yn rhan o'r Tîm Cludiant Teithwyr prysur, gan gynorthwyo i ddarparu amrywiaeth o wasanaethau cludiant teithwyr.
Prif ddyletswyddau’r swydd hon fydd:
• Gwneud galwadau ffôn a’u cymryd, ac ymdrin ag ymholiadau a cheisiadau gwasanaethau i gwsmeriaid syml
• Monitro negeseuon ebost
• Mewnbynnu a chynnal cywirdeb cronfeydd data
• Cynorthwyo i brosesu anfonebau
• Paratoi, argraffu a dosbarthu dogfennau cludiant
• Cymryd cofnodion
• Dyletswyddau gweinyddu cyffredinol
Bydd angen addysg o safon dda arnoch a byddwch yn gallu dangos sgiliau gwasanaethau i gwsmeriaid a chyfathrebu rhagorol. Bydd angen i chi hefyd fod yn defnyddio systemau TG sylfaenol yn hyderus i wneud cais. Rhaid i chi fod yn ymroddedig ac yn barod i ddysgu'n gyflym, gyda'r gallu i fod yn hyblyg a defnyddio eich menter eich hun.
Manylion y rheolwr ar gyfer trafodaeth anffurfiol: Hannah Jones, Rheolwr Cludiant Teithwyr, 01492 577843 Hannah.jones@conwy.gov.uk
Gofynion y Gymraeg: Mae’r gallu i gyfathrebu yn Gymraeg yn ddymunol ar gyfer y swydd hon. Mae Cyngor Bwrdeistref Sirol Conwy wedi ymrwymo i’w Safonau Iaith Gymraeg. Rydym yn croesawu ceisiadau yn y Gymraeg a’r Saesneg fel ei gilydd ac ni fydd ffurflenni cais a dderbynnir yn y naill iaith na’r llall yn cael eu trin yn llai ffafriol na’i gilydd.
Mae Conwy wedi ymrwymo i ddiogelu. Bydd cymwysterau a geirdaon yn cael eu dilysu.
Mae Conwy wedi ymrwymo i gyfle cyfartal ac rydym yn croesawu ymgeiswyr o bob rhan o'r gymuned. Rydym yn darparu opsiwn i bobl anabl wneud cais mewn gwahanol fformatau. Cysylltwch â'r Tîm AD ar 01492 576129 i gael cyngor pellach.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.