Guide
| Posting date: | 24 April 2024 |
|---|---|
| Salary: | £24,454 to £25,331 per year, pro rata |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | Stirling Castle |
| Remote working: | On-site only |
| Company: | Historic Scotland |
| Job type: | Temporary |
| Job reference: | HES/24/091 |
Summary
Thank you for your interest in the post of Stirling Castle Guide with Historic Environment Scotland based at Stirling Castle. This is a fixed term and pensionable appointment until 31 March 2025, working 35 hours per week (five days out of seven), which will include weekends and public holidays.
The Stirling Castle Guide will be a member of the Stirling Castle Visitor Operations team – Stirling Castle is the second most visited attraction within the Historic Environment Scotland portfolio, welcoming more than 500,000 visitors in 2023/2024. The post holder will have a key role to play in ensuring that we continue to deliver a high-quality visitor experience, as well as achieving our commercial targets.
You will provide the highest standard of customer care to visitors, and you will also be responsible for enthusiastically providing information and assistance, where appropriate. You will also be responsible for ensuring visitor safety at all times, whilst maintaining the high standards of presentation and professionalism that Stirling Castle prides itself in.
- Welcoming and interacting with the visitors to help enhance their visit to the Castle
by delivering excellent customer service and assessing their individual needs.
- Using material researched by our Cultural Resources Team to be able to provide
information to visitors on any areas or points of interest, and answer any questions
posed by our visitors.
- Once training has been given, be able to provide entertaining and informative
guided tours of Stirling Castle, including the Palace Apartments, the Stirling Heads’
Gallery and Argyll’s Lodging, to an international audience of all ages.
- Undertake visitor focussed static duties around the Castle, and within the Stirling
Heads Gallery and the Argyll and Sutherland Highlanders Military Museum.
- Assisting with the monitoring and management of the site and its extensive
grounds, royal apartments, exhibitions and interpretation spaces to ensure that it
is presented to the highest standard and reporting any defects to the Duty
Manager.
- Promoting all Historic Environment Scotland sites, and events and activities
taking place at these.
- Awareness of the relevant risk assessments and fire action plans, evacuation
procedures and incident response guidelines, and the position of First Aid boxes.
- Knowledge of Scottish History, and of Stirling Castle in particular, would be
desirable although full training will be provided.
- Other ad hoc duties as directed by line management.
- Be willing to drive the courtesy vehicle if the successful candidate holds a full UK
driving licence (training will be provided).
- Working together with related business areas within Stirling Castle.
Closing date for applications is noon on Wednesday 8th May with interviews expected to take place Thursday 23rd May 2024.
The Stirling Castle Guide will be a member of the Stirling Castle Visitor Operations team – Stirling Castle is the second most visited attraction within the Historic Environment Scotland portfolio, welcoming more than 500,000 visitors in 2023/2024. The post holder will have a key role to play in ensuring that we continue to deliver a high-quality visitor experience, as well as achieving our commercial targets.
You will provide the highest standard of customer care to visitors, and you will also be responsible for enthusiastically providing information and assistance, where appropriate. You will also be responsible for ensuring visitor safety at all times, whilst maintaining the high standards of presentation and professionalism that Stirling Castle prides itself in.
- Welcoming and interacting with the visitors to help enhance their visit to the Castle
by delivering excellent customer service and assessing their individual needs.
- Using material researched by our Cultural Resources Team to be able to provide
information to visitors on any areas or points of interest, and answer any questions
posed by our visitors.
- Once training has been given, be able to provide entertaining and informative
guided tours of Stirling Castle, including the Palace Apartments, the Stirling Heads’
Gallery and Argyll’s Lodging, to an international audience of all ages.
- Undertake visitor focussed static duties around the Castle, and within the Stirling
Heads Gallery and the Argyll and Sutherland Highlanders Military Museum.
- Assisting with the monitoring and management of the site and its extensive
grounds, royal apartments, exhibitions and interpretation spaces to ensure that it
is presented to the highest standard and reporting any defects to the Duty
Manager.
- Promoting all Historic Environment Scotland sites, and events and activities
taking place at these.
- Awareness of the relevant risk assessments and fire action plans, evacuation
procedures and incident response guidelines, and the position of First Aid boxes.
- Knowledge of Scottish History, and of Stirling Castle in particular, would be
desirable although full training will be provided.
- Other ad hoc duties as directed by line management.
- Be willing to drive the courtesy vehicle if the successful candidate holds a full UK
driving licence (training will be provided).
- Working together with related business areas within Stirling Castle.
Closing date for applications is noon on Wednesday 8th May with interviews expected to take place Thursday 23rd May 2024.