PT Customer Hub Officer / Admin- Revenue & Benefits
| Posting date: | 24 April 2024 |
|---|---|
| Salary: | £15.00 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 23 May 2024 |
| Location: | NEWCASTLE UNDER LYME |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | NULBC (HQ) NUL17678 |
Summary
What's involved with this role:
Temporary PT Customer Hub Officer / Admin - Revenue & Benefits
Reference no: NULBC (HQ) TCL NUL17678
Pay rate: £15.00 per hour PAYE
Hours per week: 15 Monday – Friday, normal working hours
This opening assignment is for 6-7 months
City: NEWCASTLE UNDER LYME
Remoting working
An experienced PT Customer Hub Officer is required to work remotely and to check 50 claims per month between May and December, using systems such as RB live and Northgate NEC. There is a focus on accuracy, as evidenced by the Housing Benefits Accuracy Award. The successful candidate must be familiar with information systems such as RB line and document management systems to ensure compliance with DWP guidelines. Expertise in handling housing benefit claims, including processing, verifying income and capital details, and managing council tax reduction is required for this role as training time is limited, so the expectation is to hit the ground running in processing, verifying, and quality-checking benefit claims.
Key responsibilities:
Process, verify, and quality check housing benefit claims in accordance with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Utilise expertise in housing benefit processing to verify income details, capital details, and council tax reduction eligibility.
Handle council benefits and claims efficiently, ensuring accuracy and compliance with regulatory standards.
Conduct quality checks on 50 claims per month between May and December as required by DWP guidelines.
Navigate and utilise RB Live system and Northgate NEC system proficiently to check claims and provide accurate reports to the DWP.
Collaborate closely with team members to ensure efficient workflow and adherence to prescribed activities.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Experience:
Experience in handling housing benefit claims, including processing, verifying income and capital details, and managing council tax reduction essential.
Prior experience in housing benefit processing and claim verification is required.
Proficiency in RB Live system and Northgate NEC system is required. Familiar with information systems such as RB line and document management systems to ensure compliance with DWP guidelines.
Familiarity with DWP Housing Benefit Award Accuracy legislation & Guidelines.
Skills & Abilities:
Precision and accuracy skills essential.
Strong attention to detail skills and ability to work with precision under strict deadlines essential.
Ability to work independently with minimal supervision.
Excellent communication skills and ability to collaborate effectively with team members.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
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Job Ref: NULBC (HQ) NUL17678
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.