Student Hub Officer
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25265 to £30023 |
| Hours: | Full time |
| Closing date: | 20 May 2024 |
| Location: | Bromley, Kent, BR2 8HE |
| Company: | eTeach UK Limited |
| Job type: | Permanent |
| Job reference: | 1416653 |
Summary
About the role:
The Role
We are looking for an experienced administrator to join our busy Student Hub Team based primarily at our Bromley and Orpington campuses but willing to work flexibly across sites if business needs demand.
The student Hub team provide a welcoming one stop shop for all enquiries from students, prospective students and other stakeholders. The team process our applications and enrolments and contribute to meeting College target numbers.
The role also requires the taking of fees, and giving advice about the financial support available to our students. The role demands the ability to relate to and empathise with students of all ages, backgrounds and abilities.
The ideal candidate will have a minimum of level 2 qualifications in numeracy and literacy, a high-level understanding of customer service principles and experience of working in an educational environment.
A good knowledge of Microsoft Office packages is essential.
About The Company
TheCollege
London South East Colleges is asuccessful and innovative College operating with sites across Bromley, Bexley,Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 membersof staff, the College is a major employer in the area and makes a significantimpact on the lives and future prospects of its learners who travel from acrossLondon to study with us. The College is also the sponsor of London South EastAcademies Trust, a growing Multi-Academy which is rapidly developing a trackrecord of academic and financial success. With a combined turnover of circa£65m and the ambitious growth plans of the group, there has never been a bettertime to join this exciting organisation.
Benefits
The benefits package includes annualleave of 27 days (excluding bank holidays) plus 3 efficiency closure days during Christmas, up to 2additional College closure days, and leave for volunteering (pro rata for part time staff).There are excellent pension schemes, including employer contributions(Teachers Pension Scheme, Local Government Pension Scheme or Nest). Staff alsohave access to our Employee Assistance Programme, free onsite parking, salarysacrifice cycle to work/bike loan scheme and annual season ticket loan. Youwill have access to onsite gym at Bromley, discounts in inhouse restaurants andhair and beauty treatments.
Accreditations
As employers, we recognise and embrace our legal andquality-assurance framework responsibilities, and use these frameworks, as wellas other accreditations and schemes, to further develop our development andprogress of Equity, Diversity and Inclusion. We also acknowledge that there isalways more that we can learn, and so we use these accreditations to provide anexternal lens and share/gain best-practice information.
Our Accreditations include:
· Investors in People meaning we arecommitted to the professional development of our staff members.
· Recognised nationally in 2021 by theTES, as Overall FE Provider of the Year, FE College of the Year, and winningthe Contribution to the Local Community award.
· Disability Confident Committed
· Stonewall Workplace Champions Silver Award
· Investors in Ethnicity ExemplaryEmployer and member of the Top 25 employers 2 years in a row
· Affiliate member of the BlackLeadership Group
As the College supports a number of children andvulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitationof Offenders Act 1974. Accordingly, all staff will be subject to an EnhancedDBS (formerly CRB) check, along with a Childrens Barred List check if inregulated activity. Any offers of appointment may be withdrawn if thesechecks prove to be unsatisfactory to the College. Self-disclosure will berequired as part of the recruitment process. If you fail to make a fulldisclosure or provide sight of your DBS certificate then your offer ofemployment is likely to be withdrawn. The College's DBS policy covers therecruitment of ex-offenders which is available upon request.
In line with KCSIE (KeepingChildren Safe in Education) guidance we conduct social media checks for allcandidates who are shortlisted for roles in order to ascertain theirsuitability to work with children and young adults.
The Role
We are looking for an experienced administrator to join our busy Student Hub Team based primarily at our Bromley and Orpington campuses but willing to work flexibly across sites if business needs demand.
The student Hub team provide a welcoming one stop shop for all enquiries from students, prospective students and other stakeholders. The team process our applications and enrolments and contribute to meeting College target numbers.
The role also requires the taking of fees, and giving advice about the financial support available to our students. The role demands the ability to relate to and empathise with students of all ages, backgrounds and abilities.
The ideal candidate will have a minimum of level 2 qualifications in numeracy and literacy, a high-level understanding of customer service principles and experience of working in an educational environment.
A good knowledge of Microsoft Office packages is essential.
About The Company
TheCollege
London South East Colleges is asuccessful and innovative College operating with sites across Bromley, Bexley,Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 membersof staff, the College is a major employer in the area and makes a significantimpact on the lives and future prospects of its learners who travel from acrossLondon to study with us. The College is also the sponsor of London South EastAcademies Trust, a growing Multi-Academy which is rapidly developing a trackrecord of academic and financial success. With a combined turnover of circa£65m and the ambitious growth plans of the group, there has never been a bettertime to join this exciting organisation.
Benefits
The benefits package includes annualleave of 27 days (excluding bank holidays) plus 3 efficiency closure days during Christmas, up to 2additional College closure days, and leave for volunteering (pro rata for part time staff).There are excellent pension schemes, including employer contributions(Teachers Pension Scheme, Local Government Pension Scheme or Nest). Staff alsohave access to our Employee Assistance Programme, free onsite parking, salarysacrifice cycle to work/bike loan scheme and annual season ticket loan. Youwill have access to onsite gym at Bromley, discounts in inhouse restaurants andhair and beauty treatments.
Accreditations
As employers, we recognise and embrace our legal andquality-assurance framework responsibilities, and use these frameworks, as wellas other accreditations and schemes, to further develop our development andprogress of Equity, Diversity and Inclusion. We also acknowledge that there isalways more that we can learn, and so we use these accreditations to provide anexternal lens and share/gain best-practice information.
Our Accreditations include:
· Investors in People meaning we arecommitted to the professional development of our staff members.
· Recognised nationally in 2021 by theTES, as Overall FE Provider of the Year, FE College of the Year, and winningthe Contribution to the Local Community award.
· Disability Confident Committed
· Stonewall Workplace Champions Silver Award
· Investors in Ethnicity ExemplaryEmployer and member of the Top 25 employers 2 years in a row
· Affiliate member of the BlackLeadership Group
As the College supports a number of children andvulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitationof Offenders Act 1974. Accordingly, all staff will be subject to an EnhancedDBS (formerly CRB) check, along with a Childrens Barred List check if inregulated activity. Any offers of appointment may be withdrawn if thesechecks prove to be unsatisfactory to the College. Self-disclosure will berequired as part of the recruitment process. If you fail to make a fulldisclosure or provide sight of your DBS certificate then your offer ofemployment is likely to be withdrawn. The College's DBS policy covers therecruitment of ex-offenders which is available upon request.
In line with KCSIE (KeepingChildren Safe in Education) guidance we conduct social media checks for allcandidates who are shortlisted for roles in order to ascertain theirsuitability to work with children and young adults.