Welcome & Service Assistant
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | £11.64 per hour |
| Hours: | Part time |
| Closing date: | 05 May 2024 |
| Location: | Devil's Dyke, Devil's Dyke Rd, Brighton BN1 8YJ |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Permanent |
| Job reference: | IRC151353 |
Summary
Summary
We've got an opportunity for a Welcome & Service Assistant to join our team at Devil's Dyke.
As the public face of our locations at Devil's Dyke, Ditchling Beacon & Birling Gap, you’ll provide a warm, friendly welcome, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £11.64 per hour
Contract/duration: Permanent
Hours/working pattern: This role is based on 780 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll be working roughly 12 hours per week in off season (Nov – Mar) and then 18 hours per week during peak (Apr – Oct). The role includes weekend work particularly during peak season.
What it's like to work here
Working across the world famous locations of the South Downs East which include Devil's Dyke, Ditchling Beacon and Birling Gap and the Seven Sisters reporting to the Welcome Manager. During the Summer season we see thousands of visitors each week. You'll be part of the Welcome team, maintaining standards across these sites as well as engaging with our visitors. You'll meet people from all walks of life.
What you'll be doing
Visitors are a vital part of what we do. As the Welcome & Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
Based within the South Downs East Portfolio, you'll be supporting Devil's Dyke, Alfriston Clergy House, Monks House and Birling Gap. (You'll need access to transport to travel to these locations.)
Working alongside staff and volunteers, you'll be delivering outstanding customer service across all of these locations but also happy to work on your own. You'll be part of the Welcome Team, providing information and orientation as well as a great goodbye.
You'll be operating outdoors supporting the maintenance of the sites including the facilities. You'll promote events, offers, products and benefits of actively supporting the National Trust and support in the delivery of events at times throughout the year
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
We've got an opportunity for a Welcome & Service Assistant to join our team at Devil's Dyke.
As the public face of our locations at Devil's Dyke, Ditchling Beacon & Birling Gap, you’ll provide a warm, friendly welcome, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £11.64 per hour
Contract/duration: Permanent
Hours/working pattern: This role is based on 780 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll be working roughly 12 hours per week in off season (Nov – Mar) and then 18 hours per week during peak (Apr – Oct). The role includes weekend work particularly during peak season.
What it's like to work here
Working across the world famous locations of the South Downs East which include Devil's Dyke, Ditchling Beacon and Birling Gap and the Seven Sisters reporting to the Welcome Manager. During the Summer season we see thousands of visitors each week. You'll be part of the Welcome team, maintaining standards across these sites as well as engaging with our visitors. You'll meet people from all walks of life.
What you'll be doing
Visitors are a vital part of what we do. As the Welcome & Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
Based within the South Downs East Portfolio, you'll be supporting Devil's Dyke, Alfriston Clergy House, Monks House and Birling Gap. (You'll need access to transport to travel to these locations.)
Working alongside staff and volunteers, you'll be delivering outstanding customer service across all of these locations but also happy to work on your own. You'll be part of the Welcome Team, providing information and orientation as well as a great goodbye.
You'll be operating outdoors supporting the maintenance of the sites including the facilities. You'll promote events, offers, products and benefits of actively supporting the National Trust and support in the delivery of events at times throughout the year
Who we're looking for
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude