Service Improvement Project Lead
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | £58,698.00 to £65,095.00 per year |
| Additional salary information: | £58698.00 - £65095.00 a year |
| Hours: | Full time |
| Closing date: | 06 May 2024 |
| Location: | Surbiton, KT6 7QU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9294-24-0356 |
Summary
Supporting service line operational and financial improvement Support the development of operational improvement and transformation within the service line, encouraging operational colleagues to challenge the status quo Use tested and credible tools and techniques, including lean processes, to evaluate and analyse highly complex and contentious issues, which adversely affect current Service Line performance in clinical and administrative processes. Assist with problem-solving to find and understand root causes of underperformance Work to support the implementation of improved pathways of care or administrative processes that bring about higher quality and less waste Devise and develop appropriate information sharing systems to facilitate effective working practices for new end to end processes Support service lines to understand data capture and associated reporting, including robust benefits realisation for each project Support the development of business cases if required Organise service line workshops as appropriate to present complex information to staff and senior leaders and engage them in the process of change Support drafting quality impact assessments of service transformation and change Establish and mange effective governance arrangements for the Clinical Service Line improvement programme Ensure that programme outputs are of a high quality and on time and within budget Proactively monitor programme progress, issues and risks, taking corrective and mitigating action where necessary Draft highly complex, sensitive and contentious information and present this draft information in a clearly understandable format for various stakeholders to support the transformation/change process Keep service value and sustainability at the heart of change and seek out and develop opportunities to improve the efficiency of services Address specific opportunities for improving value by analysing productivity and identifying and driving through action plans to optimise this, in partnership with Service Line teams Analyse demand information to support Service Line teams to make proposals to address surge, post-covid and demographic demand increases through effective service development and expansion Project manage the implementation of new services and ways of working Transformational programmes of work Support the development and delivery of a Mental Health Transformation Programme building on progress already delivered. This will involve working in partnership with the designated leads and colleagues within the Strategy team. Work with colleagues to ensure that themes from the Trust Strategy (2018-2023) including a focus on prevention and recovery are part of all improvement and transformation pieces of work Work with colleagues to ensure that a co-production and engagement approach is part of all improvement and transformation pieces of work Liaise with a wide range of colleagues to facilitate Service line improvement and transformation work to take account of the work at place, borough and system level in SWL and future evolving Primary Care Networks models. Communication and relationship management Use highly developed influencing skills to enthuse, motivate, and involve individuals and teams across the Service Line to deliver swift and high quality improvement projects Deploy expert communication and negotiation and influencing skills to build and maintain excellent working relationships with a broad range of internal and external stakeholders on a range of service improvements, driving and challenging each key working relationship to innovate and achieve reform in accordance with agreed objectives Deal with complex and conflicting subjects/problems including management of potentially difficult situations with staff and stakeholders where there is resistance to change Ensure optimum engagement from staff, colleagues and stakeholders in order to deliver continuous change and secure appropriate buy in