Patient Services Team Lead
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | £26,612.48 per year |
| Additional salary information: | £26612.48 a year |
| Hours: | Full time |
| Closing date: | 05 May 2024 |
| Location: | Stamford, PE9 1YA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3007-24-0111 |
Summary
Job Summary To enable the effective and efficient day-to-day operation of the Practice and patient-facing services whilst ensuring the systems, support and facilities to deliver these services are available. Personnel & Training: Responsible for induction and training to agreed standards of all reception staff. Responsible for return to work sickness reviews and reporting and monitoring of staff. Sickness levels in conjunction with Bradford Factor Scores. First line of contact for any queries relating to Patient services protocols and procedures. Ensuring appointments are booked appropriately and discussing with team members any issues or training needs. Work with Hub Manager and other department leads to manage & support recruitment and selection of staff, as appropriate. Responsible for planning, creation and maintenance of rotas for Reception staff. Ensure reception staff have completed any mandatory training in a timely manner. Continuous Improvement: To continually assess and evaluate systems and processes recommending changes and improvements to Hub Manager as appropriate. Information Technology: Ensure compliance with Data Protection & Information Governance legislation. Information: Organise and lead meetings as required. Act as a central point of information for Reception. Disseminate information to relevant. Staff or recognised communication areas within Practice as appropriate. Regularly review, update and issue Reception protocols and policies as required. Co-ordinate the display of relevant information within the patient waiting areas both electronic and paper copies. Premises & Equipment: Maintain a clear understanding of telephone systems, answering messages and Out of Hours Services. Understand security systems fire alarms, intruder alarms & CCTV. Patients: Responsible for dealing with more complex enquiries from patients. Organise additional clinics as required e.g. flu clinics and co-ordinate staffing. Work with Patient Services Manager to review and update Practice information, posters and website. Communication: Deal with general telephone enquiries from patients and public as appropriate.The post-holder should recognise the importance of effective communication within the Practice and will strive to: Communicate effectively with all Practice staff and visiting clinicians;Communicate effectively with patients and carers; Recognise peoples needs for alternative methods of communication and respond accordingly; Take responsibility for communication outside of the Practice, such as updating the Practice website. Other: Duties may be varied from time to time under the direction of the Management Team dependent on current and evolving practice workload and staffing levels.