Patient Services Supervisor
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | £15.37 per hour |
| Additional salary information: | £15.37 an hour |
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | Leeds, LS8 1AY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0774-24-0000 |
Summary
Job Description Patient Services Supervisor Reporting to Practice Manager Areas of Responsibility: 1. Dealing with patients To be polite & courteous at all times to patients and visitors to the surgery and deal with their requests efficiently both face to face and over the telephone Respect and maintain patients privacy, dignity and confidentiality at all times Keep patients informed if their appointment time will be delayed Manage the reception front desk and checking in screen to ensure patients have checked in for their appointment Signposting patients to the most appropriate person and communicating with the Duty Clinician throughout the day Registering of patients new or temporary Deal with any requests for visits before or after surgery, record details according to the protocol and pass emergency visits onto the Duty Clinician as per protocol Print off home visit summary for patients home visits and care home visits Take messages for the clinicians and make calls on behalf of the clinicians Book patient transport Deal with patient requests for results & repeat prescription ordering Calling 999 in an emergency situation Cash Handling 2. I.T Correct use of SystmOne and patient record accessing Action tasks To send and action emails to patients, staff & other healthcare professionals Photocopy/scanning of letters, treatment advice notes (TAN) and attaching to patient records Use eReception for patient queries and transferring of notes into the patient records. Respond to eReception queries using practice protocols IT problem solving and reporting of issues to the relevant person(s) Provide reports Problem solving of IT issues and escalating issues to the relevant agencies 3. Administration Following practice protocols for the opening of post, record creation and returns and other administration duties as requested Change of patient details on SystmOne Preparing of Insurance reports and the redacting of information Working to GDPR protocols and procedures Drafting of letters and sending of referrals at the clinician request Participate in staff and educational meetings 4. Security Open up the practice each morning and ensure the practice is securely closed at the end of the day Ensure walkways are safe at all times for patient access Ensure patient information is securely stored away Reporting of safeguarding issues to the safeguarding lead Follow all practice protocols 5. Managerial To ensure the team is supported at all times To ensure the staff rota & room rota are up to date at all times To liaise with the Duty Doctor and make amendments to the clinical rota where necessary To ensure the clinical rota is accurate To support the team in difficult situations To handle complaints promptly, effectively and without judgement To be confidential at all times with colleagues and patients To ensure the Practice Manager is briefed on a daily basis with any issues Person specification requirements Factors Description Essential Desirable Education/ Qualifications Educated to GCSE level with sound knowledge of English & Maths Willingness to participate in training & ongoing personal development Experience Experience of working in a NHS/General Practice environment Practical experience of working in a leadership role Strong organisational and time management skills Experience of working in customer care/dealing with members of the public Practical experience of computerised systems Knowledge An understanding of the importance of high standards of medical care for patients Experienced with IT software packages / TPP SystmOne An understanding of the clinical rota system Knowledge of GDPR Regulations Skills and competencies To manage the strategic day to day operations of the practice Ability to cope with change and manage change within the practice Excellent written and verbal skills Strong interpersonal skills An ability to troubleshoot technical problems with IT equipment and systems Ability to manage own workload with initiative, flexibility and autonomy Ability to use own judgement, resourcefulness and common sense Ability to make effective decisions under pressure Confident and articulate Ability to build and develop relationships with the team and wider MDT High standards of professionalism and honesty; tact and patient when dealing with colleagues Requirements of the Partners/ Practice Strict confidentiality is observed at all times To ensure the practice is opened promptly and locked securely Practice policies are carried out effectively Patients are shown a caring and respectful attitude and enquiries handled courteously Staff are treated equally with respect and care Adhere to Information Governance DBS Clearance