Virtual Workplace Expert
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Salary dependent on experience |
| Hours: | Full time |
| Closing date: | 23 May 2024 |
| Location: | BRISTOL, BRISTOL, BS6 6SH |
| Company: | AXA UK |
| Job type: | Permanent |
| Job reference: | 240002T3 |
Summary
JOB PURPOSE
Provide specialist virtual desktop technical capability and delivery within the Workplace Virtualisation team including design, integration of new and future technologies, project and BAU support.
Working closely with other Workplace and Infrastructure technical, project and product, this role will involve the delivery of strategic direction and expansion of the AXA Virtual desktop infrastructure as well as a strong design and integration mind-set to support any future move to a true cloud based service.
You are part of an international Virtual Workplace team consisting out of 50+ virtual desktop experts managing 20+ Citrix farms for 30.000+ users.
The Virtual Desktop, with its supporting tools and dedicated infrastructure is a critical service to AXA GO and other customers, and provides the core of the desktop platform. The role will require interaction with the tiered support chain and senior technical players in AXA Group Operations and the Business units.
KEY ACCOUNTABILITIES
Contribute significantly to and assist with the delivery and maintenance of the Virtual Desktop roadmap, in conjunction with relevant Tech Specialists and architects.
Develop the virtual desktop and application hosting offerings to support local and global requirements.
Develop the business cases for usage of the correct desktop platforms to local and global customers.
Ensure all relevant project proposals align with the global strategy and are optimised for the end users.
Assist Tech specialists within the team providing guidance, support and consultancy
Maintain expertise, working with other AXA Group Operations teams plus with third parties to keep up to date with internal strategy and vendor current and future technologies and strategies
Keep track of technical debt and provide solutions to mitigate.
MEASURES
Technical rollout timescales are devised and delivered OTOBOS
Client project delivery is completed within project timelines
Third line support provided to SLA and with appropriate knowledge sharing
Cost reduction targets are identified and met within specified timescales
Reporting is timely and accurate, and where possible automated
Evidence of consultancy to OpCo teams, regular minuted meetings, joint action plans, shared project proposals etc
Evidence of maintaining technical knowledge, eg course attendance, maintenance of consultancy qualification, attendance at vendor open days and product presentations
DIMENSIONS IMPACTED BY THE JOB
Directly responsible for :
Building new global Virtual Desktop Product and migrate use cases to the new product
Provide some services to users with hosted desktop in India (Cap Gemini), CEE, Poland etc
Consultancy to users not currently on AXA Group Operations managed services : EOL, Cognizant, Cap Gemini,…
Provide support for all AXA GO managed virtual desktops worldwide : 30.000 Users worldwide.
KEY INTERFACE
Internal :
Workplace Product Managers and Owners, Distributed, Networks
Service Owners
Local Market Business Partners
CTO
External :
Entity Architects
Entity Business Security
Relevant contacts Group Solutions
Proximity based workplace support teams
Provide specialist virtual desktop technical capability and delivery within the Workplace Virtualisation team including design, integration of new and future technologies, project and BAU support.
Working closely with other Workplace and Infrastructure technical, project and product, this role will involve the delivery of strategic direction and expansion of the AXA Virtual desktop infrastructure as well as a strong design and integration mind-set to support any future move to a true cloud based service.
You are part of an international Virtual Workplace team consisting out of 50+ virtual desktop experts managing 20+ Citrix farms for 30.000+ users.
The Virtual Desktop, with its supporting tools and dedicated infrastructure is a critical service to AXA GO and other customers, and provides the core of the desktop platform. The role will require interaction with the tiered support chain and senior technical players in AXA Group Operations and the Business units.
KEY ACCOUNTABILITIES
Contribute significantly to and assist with the delivery and maintenance of the Virtual Desktop roadmap, in conjunction with relevant Tech Specialists and architects.
Develop the virtual desktop and application hosting offerings to support local and global requirements.
Develop the business cases for usage of the correct desktop platforms to local and global customers.
Ensure all relevant project proposals align with the global strategy and are optimised for the end users.
Assist Tech specialists within the team providing guidance, support and consultancy
Maintain expertise, working with other AXA Group Operations teams plus with third parties to keep up to date with internal strategy and vendor current and future technologies and strategies
Keep track of technical debt and provide solutions to mitigate.
MEASURES
Technical rollout timescales are devised and delivered OTOBOS
Client project delivery is completed within project timelines
Third line support provided to SLA and with appropriate knowledge sharing
Cost reduction targets are identified and met within specified timescales
Reporting is timely and accurate, and where possible automated
Evidence of consultancy to OpCo teams, regular minuted meetings, joint action plans, shared project proposals etc
Evidence of maintaining technical knowledge, eg course attendance, maintenance of consultancy qualification, attendance at vendor open days and product presentations
DIMENSIONS IMPACTED BY THE JOB
Directly responsible for :
Building new global Virtual Desktop Product and migrate use cases to the new product
Provide some services to users with hosted desktop in India (Cap Gemini), CEE, Poland etc
Consultancy to users not currently on AXA Group Operations managed services : EOL, Cognizant, Cap Gemini,…
Provide support for all AXA GO managed virtual desktops worldwide : 30.000 Users worldwide.
KEY INTERFACE
Internal :
Workplace Product Managers and Owners, Distributed, Networks
Service Owners
Local Market Business Partners
CTO
External :
Entity Architects
Entity Business Security
Relevant contacts Group Solutions
Proximity based workplace support teams