Customer Sales Apprenticeship
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | £22,300 per year |
| Additional salary information: | free Sky Q (for the TV you love all in one place), a generous pension, 25 days paid annual leave, discounted Mobile and broadband and private health care. |
| Hours: | Full time |
| Closing date: | 19 May 2024 |
| Location: | Livingston, West Lothian |
| Remote working: | On-site only |
| Company: | Sky |
| Job type: | Apprenticeship |
| Job reference: | V00700 |
Summary
Customer Sales Apprenticeship
Location Livingston, starting in September 2024.
Salary at £22,300 per annum.
Duration: 12 months
Qualification: SVQ in Customer Service level 6
About this programme
Identify the ultimate package. Sell Sky products. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.
Working in our Contact Centre you’ll be part of one of our Customer Sales Teams who work hard to deliver the best service in the country to new and existing customers. We have three main Sales teams in which this role may sit: Loyalty Stay, Loyalty Change or Welcome.
What you’ll be doing
As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 12 months at Sky. In your first four weeks, you’ll be fully supported by a learning specialist in our Start@Sky programme – learning all about our how we deliver outstanding customer service, making you an expert in this field.
You’ll then join Live@Sky, start to take live calls from our customers, with support from experienced advisors to help you along the way.
You’ll also have additional support from your team leads and SIMs, as well as a Skills Coach to guide you through your day-to-day tasks. You’ll also learn life skills along the way, that will help you with your career and personal growth.
Day to day activities include:
- Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
- Keeping the customer at the heart of all that we do
- Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
- Delivering the best service in the country in every interaction
- Working towards targets across several business measures.
What you’ll need
- You’ll need a minimum of two National 5s qualifications or equivalent.
Other skills we’re looking for include:
- You’ll have a passion to sell
- Thrive in a target driven environment
- A confident communicator and team player
- A resilient attitude
- Enthusiastic about all things Sky
- Passionate about providing our customers with the best service in the country
- A desire to understand new technology, and be in touch with the latest technology trends
- Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends.
Eligibility criteria
To be considered for this role, you must meet all of the following eligibility criteria due to apprenticeship funding requirements in Scotland:
- You’ll be above the statutory school leaver age by 2nd September 2024.
- You’ve a minimum of two National 5 qualifications or equivalent.
- You’ve not completed a qualification or degree in the subject of the apprenticeship you are applying to.
- You’ll have completed any current education by 2nd September 2024 and do not plan to be undertaking any education throughout the duration of the apprenticeship.
Do you meet all of the above criteria? If you are unsure if you meet any of the above, please email apprenticeships@sky.uk to discuss with a member of our team.
So why wait?
Our apprenticeship is designed to put you at the centre of the action. You’ll learn, grow and help make the magic of Sky happen. Whatever your background, skills or passions, there’s an opportunity for you to explore. A career at Sky is where better begins. Click apply now to apply and to find out more.
If you are successful in your application for this programme, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.
Location Livingston, starting in September 2024.
Salary at £22,300 per annum.
Duration: 12 months
Qualification: SVQ in Customer Service level 6
About this programme
Identify the ultimate package. Sell Sky products. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.
Working in our Contact Centre you’ll be part of one of our Customer Sales Teams who work hard to deliver the best service in the country to new and existing customers. We have three main Sales teams in which this role may sit: Loyalty Stay, Loyalty Change or Welcome.
What you’ll be doing
As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 12 months at Sky. In your first four weeks, you’ll be fully supported by a learning specialist in our Start@Sky programme – learning all about our how we deliver outstanding customer service, making you an expert in this field.
You’ll then join Live@Sky, start to take live calls from our customers, with support from experienced advisors to help you along the way.
You’ll also have additional support from your team leads and SIMs, as well as a Skills Coach to guide you through your day-to-day tasks. You’ll also learn life skills along the way, that will help you with your career and personal growth.
Day to day activities include:
- Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
- Keeping the customer at the heart of all that we do
- Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
- Delivering the best service in the country in every interaction
- Working towards targets across several business measures.
What you’ll need
- You’ll need a minimum of two National 5s qualifications or equivalent.
Other skills we’re looking for include:
- You’ll have a passion to sell
- Thrive in a target driven environment
- A confident communicator and team player
- A resilient attitude
- Enthusiastic about all things Sky
- Passionate about providing our customers with the best service in the country
- A desire to understand new technology, and be in touch with the latest technology trends
- Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends.
Eligibility criteria
To be considered for this role, you must meet all of the following eligibility criteria due to apprenticeship funding requirements in Scotland:
- You’ll be above the statutory school leaver age by 2nd September 2024.
- You’ve a minimum of two National 5 qualifications or equivalent.
- You’ve not completed a qualification or degree in the subject of the apprenticeship you are applying to.
- You’ll have completed any current education by 2nd September 2024 and do not plan to be undertaking any education throughout the duration of the apprenticeship.
Do you meet all of the above criteria? If you are unsure if you meet any of the above, please email apprenticeships@sky.uk to discuss with a member of our team.
So why wait?
Our apprenticeship is designed to put you at the centre of the action. You’ll learn, grow and help make the magic of Sky happen. Whatever your background, skills or passions, there’s an opportunity for you to explore. A career at Sky is where better begins. Click apply now to apply and to find out more.
If you are successful in your application for this programme, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.