Housing Choices Administration Support Officer
| Posting date: | 23 April 2024 |
|---|---|
| Salary: | £12.64 per hour |
| Additional salary information: | per hour PAYE depending on experience |
| Hours: | Full time |
| Closing date: | 22 May 2024 |
| Location: | COALVILLE, Leicestershire, LE67 3FJ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | NW Leicestershire TCL 5247873 |
Summary
What's involved with this role:
Temporary Housing Choices Administration Support Officer
Reference no: NW Leicestershire TCL 5247873
Pay rate: Up to £12.64 per hour PAYE depending on experience
Hours per week: 36.25 Monday to Friday, normal working hours
This opening assignment is for 1-2 months
City: COALVILLE, Leicestershire
Hybrid working, ideally working partly at the Customer Service Centre in Coalville but the post could be fully remote for the right candidate
A Housing Choices Administration Support Officer is required to support the team during the transfer of all current housing applicants onto a new lettings system whilst also implementing a new allocations policy. Ideally the successful candidate will work partly out of the Customer Service Centre in Coalville but the post could be fully remote for the right candidate.
Key responsibilities:
Provide clerical, administrative and organisational support to the wider team.
Assist with the processing of the housing register data.
Support the teams with events, projects etc. as required by the Team Leader.
Collate statistics and management information as required.
Update finance spreadsheets and complete the invoicing procedure.
Undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Experience:
Experience of working in a customer services environment.
Experience of updating data and to produce documents, letters, posters, spreadsheets and databases as required.
An awareness of homelessness issues that may arise within a community.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Skills & Abilities:
Excellent administrative skills.
Comfortable dealing with customers over the phone.
Good verbal and written skills to deliver good customer service.
Able to always see the service through the eyes of the customer and make suggestions for improvement where appropriate.
Excellent customer care skills.
Flexible and adaptable to meet the demands of the service.
Ability to work as part of a team and to work using own initiative.
Accurate and methodical.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
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Job Ref: NW Leicestershire TCL 5247873
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.