Receptionist
| Posting date: | 22 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 May 2024 |
| Location: | B37 7ES |
| Company: | Mitie |
| Job type: | Contract |
| Job reference: | 52216 |
Summary
Job Ref 52216Role: Full-Time Receptionist - Fixed Term Contract ends 28/02/2025Hours: 40 per week, Monday to Friday Location: T2 Trinity Park Birmingham B37 7ESOur values and behavioursDelivering the exceptional, every day• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.• Our promise to our people: a place to work where you can thrive and be your best every day.• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.• Our culture - our core values and how we behave:o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Job objectives and responsibilities• To represent MITIE in a proficient, professional and personal manner at all times.• To assist all guests and Mitie people with any reasonable request.• To maintain the highest standard of personal hygiene, appearance and dress at all times.• To report any faults or health and safety concerns to the relevant person or department.• Deliver quality, diversity and a can do attitude along with great team work to deliver over all success• Ensure a seamless front of house service delivery to the Birmingham site at all timesMain duties• Maintain a professional reception service to all guests and colleagues on site, greeting in a professional, friendly and courteous manor at all times• Record visitor details and issue relevant passes following the correct process• Manage telephone calls, ensuring a professional and helpful service throughout• Manage the meeting room diary arranging all requirements beforehand• Set up meeting rooms with hospitatlity equipment• Sorting and distributing of incoming and outgoing post including courier bookings• Arrange taxis• Observe the standard of cleanliness and surroundings throughout reception and the office areas, reporting issues and concerns as and when required• Carry out any reasonable management requestsDocument ref: MG(HR)528TVersion no: 01Page no: 2 / 3Mitie Group Plc | Job description template | Version 1.0 October 2020Health and Safety• Ensure a safe and healthy working environment is available for yourself and fellow team members to perform their/your duties• Be aware of and identify any Health and Safety risk areas and report accordingly to your line managerEssential Experience / Abilities• Excellent communication skills and exceptional attention to detail• Immaculate personal presentation endorsing the Mitie Client Services five star image• Proven experience and understanding of an exceptional Customer Service delivery• Excellent time management and organisational skills• Pro active, flexible and can-do attitude• The ability to handle complaints and difficult situations in a patient, calm and effective way• Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills• Clear, confident communication skills• Team player• Be innovative, identifying improvements and smarter ways of workingGeneral• This role requires a minimum of 40 hours per week , between the hours of 7am-5pm. However, to meet business needs and client requests, flexibility should be available to work hours necessary to ensure completion of objectives and performance standards.• To comply with the uniform policyPerson Specification• Exceptional customer services experience in reception, switchboard, room booking and hospitality service.• Strong communication skills (verbal, listening and writing)• Effectively use computers and software packages such as MS Outlook, Word, Excel and Powerpoint. Experience with Condeco would be an asset.• The ability to interact confidently with all levels of business and guests.• Desired Educated to A level (or equivalent) standard.• Exceptional customer focusHealth and Safety responsibilities• Follow Group and company policies and procedures at all times;• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;• Use all work equipment and personal PPE properly and in accordance with training received;• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;Information Security• Ensure compliance with Mitie's information security procedures in all activities;• Proactively identify and report security risks to your manager;• Report actual and suspected security incidents;NoteThis job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.Document ref: MG(HR)528TVersion no: 01Page no: 3 / 3Mitie Group Plc | Job description template | Version 1.0 October 2020At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this rightName:Date: