IT Service Request Specialist
| Posting date: | 22 April 2024 |
|---|---|
| Salary: | £24,000 per year |
| Additional salary information: | £24,000 + Benefits |
| Hours: | Full time |
| Closing date: | 20 May 2024 |
| Location: | West Midlands, B37 7YB |
| Company: | BCA Group |
| Job type: | Permanent |
| Job reference: | ORG3669-IT796 HS2 |
Summary
Job Title: IT Service Request Specialist
Location: Birmingham Business Park, please ensure you can get to us!
Salary: £24,000
Working Hours: 40 hours per week - Monday - Friday
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business. You’ll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team.
Reporting to the Service Request Team Leader, the Service Request Specialist is role is responsible for imaging, configuring and provisioning all IT Equipment for BCA internal staff. The role is accountable for administering all joiners, movers and leavers tasks.
Your key responsibilities will be:
Responsible for device configuration including but not limited to laptop, desktop and mobile devices
Ensure all Service Requests are dealt with in a professional and timely manner in accordance with service level targets
Configure and build devices, mobiles and laptops using Soti MDM and Intune
To ensure that all processes for Service Desk requests are documented and understood by the Service Desk team
Contacting users to ensure all new equipment has been received is functioning correctly
Responsible for maintaining the Asset register is kept up to date in line with department policies
Ensure customer escalations are prioritised and dealt with in a timely manner
Using judgement, escalate issues to the Service Request Team Leader where appropriate
Monitor stock levels – ensuring minimum levels are maintained
To assist with Service Transition where Request Management processes will be involved (for example, when a new type of account is needed or access on an existing account will change) as directed by the Service Request Team Leader
Ensure our services and systems contain accurate and up to date customer details
To undertake any other miscellaneous or non-recurring duties related to the post as directed by your line manager
To be successful, you’ll bring some of the following experience with you:
Good customer service skills
Good telephone manner
A good work ethic
Good organisation skills
Great communication skills
A keen eye for detail
Self-motivated
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Location: Birmingham Business Park, please ensure you can get to us!
Salary: £24,000
Working Hours: 40 hours per week - Monday - Friday
Job Status: Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business. You’ll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team.
Reporting to the Service Request Team Leader, the Service Request Specialist is role is responsible for imaging, configuring and provisioning all IT Equipment for BCA internal staff. The role is accountable for administering all joiners, movers and leavers tasks.
Your key responsibilities will be:
Responsible for device configuration including but not limited to laptop, desktop and mobile devices
Ensure all Service Requests are dealt with in a professional and timely manner in accordance with service level targets
Configure and build devices, mobiles and laptops using Soti MDM and Intune
To ensure that all processes for Service Desk requests are documented and understood by the Service Desk team
Contacting users to ensure all new equipment has been received is functioning correctly
Responsible for maintaining the Asset register is kept up to date in line with department policies
Ensure customer escalations are prioritised and dealt with in a timely manner
Using judgement, escalate issues to the Service Request Team Leader where appropriate
Monitor stock levels – ensuring minimum levels are maintained
To assist with Service Transition where Request Management processes will be involved (for example, when a new type of account is needed or access on an existing account will change) as directed by the Service Request Team Leader
Ensure our services and systems contain accurate and up to date customer details
To undertake any other miscellaneous or non-recurring duties related to the post as directed by your line manager
To be successful, you’ll bring some of the following experience with you:
Good customer service skills
Good telephone manner
A good work ethic
Good organisation skills
Great communication skills
A keen eye for detail
Self-motivated
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.