Member Care Assistant
| Posting date: | 22 April 2024 |
|---|---|
| Hours: | Part time |
| Closing date: | 22 May 2024 |
| Location: | Edinburgh, EH1 2AB |
| Company: | Hilton |
| Job type: | Contract |
| Job reference: | HOT0AJVV |
Summary
The stories begin here, at The Caledonian:
Standing proudly at the West End of Princes Street, and known locally as the “Caley”, The Caledonian is one of Edinburgh’s most iconic landmarks. This former Victorian railway-building hotel nestles in the shadow of the Edinburgh Castle, with its reputation for excellence has attracted international visitors and notable personalities for over a century.
We are delighted to celebrate The Caledonian’s 120th anniversary in Scotland’s capital, proudly celebrating and sharing it’s stories, anecdotes and memories throughout the hotel and beyond.
Click on the links to get a glance inside the doors of The Caledonian: Hotel Website, Instagram, Facebook, YouTube
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE
Why do we enjoy working here? This is more than just a workplace.
· Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.
· Here they support you and encourage your individuality.
· Here you will meet incredibly inspiring people you can call friends, for life.
· Here we are incredibly passionate about delivering special unforgettable moments to our guests and colleagues.
At The Caledonian, we are proud to guarantee every team member at the hotel a wage of at least £11.80 per hour!
We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.
A WORLD OF REWARDS
· Hourly Rate of £11.80 per hour
· Shift patterns are Early 6am-2pm / Late 2pm-10pm
· Enjoy complimentary use of the gym and wellness facilities.
· Receive a quarterly complimentary 60-minute spa treatment to unwind and relax.
· Benefit from retail discounts on premium Spa Products from renowned brands like 111 Skin and Ground Wellbeing
· Smart uniform provided
· Free and healthy meals when on duty catering to a variety of dietary requirements
· Short Term accommodation to support your relocation from other areas of the UK or further (subject to availability)
· Grow your Career your next position could be as a Team Leader or Supervisor.
· Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
· Team Member Travel Program: discounted hotel nights from FORTY POUNDS per night around the world with GO HILTON! As well as a free stay at the hotel on the successful completion of probation
· 50% off Food and Beverages (subject to individual outlets)
· Holiday: 28 days including bank holidays
· Life insurance
· Modern and inclusive Team Member’s areas
· Recognition non-stop all year long!
· Birthday – join us for a team birthday dinner at the hotel
· Want to find out more - follow us on the HR Instagram
We look forward to explaining in detail the selection of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.
If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for!
We are seeking a diligent and detail-oriented individual to join our spa team as a Member Care Assistant. You will be responsible for maintaining the cleanliness and hygiene of all spa facilities, ensuring a pristine and relaxing environment for our clients. The ideal candidate will have a strong work ethic, excellent attention to detail, and the ability to work independently to uphold our spa's high standards of cleanliness
· Greet and welcome guests with warmth and professionalism, ensuring they feel valued and cared for from the moment they step into the spa.
· Shift Schedule: 5 days from 7 - Early 5.45-13.45 / Late 13.30-21.30
· Perform daily cleaning tasks in all spa areas, including treatment rooms, lounges, locker rooms, and common areas.
· Ensure all surfaces, equipment, and fixtures are thoroughly cleaned and sanitized to meet health and safety standards.
· Monitor and replenish cleaning and toiletry supplies in all areas.
· Notify management of any inventory needs or low stock levels.
· Pay close attention to small details, ensuring that all areas are impeccably clean and well maintained.
· Report any maintenance issues or needed repairs to the appropriate personnel.
· Carry out daily pool tests to confirm with health and safety legislation.
· Guest Comfort: Create a serene environment by ensuring the cleanliness and organization of the spa's reception area and facilities, contributing to an overall tranquil atmosphere.
· Team Collaboration: Collaborate harmoniously with fellow team members, therapists, and management to ensure seamless service delivery and guest satisfaction.
· Product Knowledge: Familiarise yourself with our spa's premium product lines, including 111 Skin and Ground Wellbeing, so you can confidently provide recommendations and address guest inquiries.
· Multi-Functional – will be required to cover spa reception where necessary for short periods.
We look forward to welcoming you to our hotel and sharing with you the opportunity to work with our fantastic Leaders, who can coach, mentor and develop you in achieving your personal goals and your future hospitality career.
We are open to confidential conversations with candidates about the role as part of the application and recruitment process. Please email Elizabeth.jones@hilton.com if you have any questions in regards to the job opportunity.
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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