Receptionist/telephonist
| Posting date: | 22 April 2024 |
|---|---|
| Salary: | £22,383.00 per year |
| Additional salary information: | £22383.00 a year |
| Hours: | Full time |
| Closing date: | 06 May 2024 |
| Location: | Rochester, ME1 2NU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B9813-24-0127 |
Summary
Communication and relationship skills Deal effectively with internal and external enquiries demonstrating excellent communication and customer care. Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding. Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public. Knowledge, training and experience GCSE / O Levels or 1 years experience of office procedures / customer care NVQ 2 in Business Administration / Customer Care or equivalent RSA 2 or equivalent ECDL or equivalent knowledge of IT applications. Analytical and judgement skills Make judgements involving facts / situations sometimes requiring analysis of information. Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner e.g. telephone messages from staff / patient Planning and organisational skills Organise and prioritise own day to day work, tasks or activities Book meeting rooms Work flexibly to maintain cover within the service / organisation Produce and maintain effective systems to ensure the service operates efficiently e.g. time management, patient transport Physical skills Keyboard skills Working for periods of time on a computer Responsibility for patient / client care Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means. Consistently treats others with courtesy and respect Responsibility for policy and service development implementation Responsible for ensuring that organisational policies and procedures (including amendments and updates) are adhered to and implemented in own area of work. Responsibilities for financial and physical resources Maybe required to issue / take responsibility for equipment used by self and others. Responsibilities for human resources (HR) Act as a buddy demonstrating own area of work to new or less experienced employees such as volunteers Responsibilities for information resources Accurately enter data / process information utilising appropriate IT systems Management of information either electronic or paper based Responsibilities for research and development (R&D) Will be required to undertake surveys and audits when requested in own area of work. Freedom to ac Plan and organise own workload without direct supervision, reporting regularly to the line manager on key tasks and guided by defined policies and procedures. Physical effort (refer to effort factor questionnaire) Areas of the role which may require physical effort either as a sustained or sudden requirement. Mental effort (refer to effort factor questionnaire) Areas of the role which require mental effort including the nature, level, frequency and duration of the mental effort required. The frequency of the requirement should also be identified, ie whether this occasional or a frequent need Emotional effort (refer to effort factor questionnaire) Areas of the role which require emotional effort and the nature, level, frequency and duration demands of the emotional effort required Working conditions (refer to effort factor questionnaire) The nature, level, frequency and duration of demands arising from inevitably adverse environmental conditions (eg inclement weather, extreme heat/cold, smells, noise and fumes) and hazards, which are unavoidable.