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Front of House Concierge
| Posting date: | 22 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 May 2024 |
| Location: | HU15 1EQ |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 52024 |
Summary
Job Title: Front of House ConciergeReports to: Front of House Supervisor Location: BAE Systems, Brough
Job Overview: As a Concierge you will be responsible for maintaining excellent standards within the Link facility buildings and providing a Concierge service for VIP Visits and will make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.
Hours of Work: 40 hours per week:(Monday - Thursday: 07:00 - 16:00 (1 day a week work till 16:30) & Friday: 07:00 - 12:30)(Shift patterns are subject to availability and will be decided upon business needs, subject to change upon reviews hours are to be covered for opening hours of service 07:00-17:30)
Accountabilities, Key activities Include but are not limited to:
-First Aid & Fire Marshal Training for Link Building
-Maintaining standards within the Link facilities and buildings
-Checking furniture to ensure it is safe and functionable and making small repairs if necessary
-Supporting VIP Visits & Meet & Greet Visitors (other than booked in Link Users)
-Assist with Queries on VIP or large Bookings
-Liaise with Cleaners, Service Reps, Security & Facilities when and where required
-Report Maintenance issues in all areas of the link facility to the help desk, and monitor and help where required
-Organise and arrange conference room layout for meetings and visitors
-Excellent communication skills both verbal and written and good telephone manner
-Review link requirements with Team leaders and Supervisors and implement changes when required to enhance the link experience
-Assist with Catering Orders in the Link buildings when required
-Implement Room layout changes as requested through the link-booking platform
-Removal / Disassemble of faulty or broken equipment and furniture when required
-Remove of faulty monitors and replace with new monitors if required
-Remove and replace old IT equipment with new when required to Support BAE IT Team
-Facilitate room changes as required
-Store and move surplus furniture
-Check room facilities lights clocks cables connected etc.
-Daily / Weekly & Monthly FOH Audit Check
-Floor Checklist to be completed Daily
-To be trained and be able to use in-house booking tool for desks and meeting room
-Cover required to support the CLR's on reception in booking in visitors to the link buildings sending emails etc.
-Support hospitality bookings for the building (deliveries and collection)
-Escalate any booking conflicts to the BAES nominated POC for the area and re allocate resources (desks / rooms) as instructed
-Manage locker allocation where necessary
-Floor Walk including filling/emptying of the dishwashers (where installed)
-Support the Security department to undertake audits and resolve conflicts
-Post Duties which include: Franking, collection and delivery of post, distribution and organisation
-Monthly Reporting
-Maintain supplier database
-Conduct H&S Audits for catering outlets
-Conduct and Report on Fire Audit, 6monthly, 12monthly
What we are looking for / Qualifications and Experience:
-Excellent communication skills, both verbal and written, and a good telephone etiquette.
-Professional and enthusiastic manner.
-To take a leading role in your own personal development.
-To work in a flexible manner toward and changes/needs of the business.
-The ability to multitask and work in a fast-paced environment
-Able to adjust quickly to new procedures and situations.
-Excellent customer service skills.
-Ability to communicate at all levels.
-Excellent Microsoft skills in Word, Excel and Outlook.
-Must be able to obtain SC clearance.
Other factors:
-To look Smart and have a professional appearance, work uniform should always be clean and pressed
-Hygienic to the highest standards
-Well organised with the ability to prioritise workloads
-Be approachable to clients and customers
-Must have a flexible approach
-Good communication skills in both verbal and written formats
-Must be willing to undertake further training if needed
Job Overview: As a Concierge you will be responsible for maintaining excellent standards within the Link facility buildings and providing a Concierge service for VIP Visits and will make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.
Hours of Work: 40 hours per week:(Monday - Thursday: 07:00 - 16:00 (1 day a week work till 16:30) & Friday: 07:00 - 12:30)(Shift patterns are subject to availability and will be decided upon business needs, subject to change upon reviews hours are to be covered for opening hours of service 07:00-17:30)
Accountabilities, Key activities Include but are not limited to:
-First Aid & Fire Marshal Training for Link Building
-Maintaining standards within the Link facilities and buildings
-Checking furniture to ensure it is safe and functionable and making small repairs if necessary
-Supporting VIP Visits & Meet & Greet Visitors (other than booked in Link Users)
-Assist with Queries on VIP or large Bookings
-Liaise with Cleaners, Service Reps, Security & Facilities when and where required
-Report Maintenance issues in all areas of the link facility to the help desk, and monitor and help where required
-Organise and arrange conference room layout for meetings and visitors
-Excellent communication skills both verbal and written and good telephone manner
-Review link requirements with Team leaders and Supervisors and implement changes when required to enhance the link experience
-Assist with Catering Orders in the Link buildings when required
-Implement Room layout changes as requested through the link-booking platform
-Removal / Disassemble of faulty or broken equipment and furniture when required
-Remove of faulty monitors and replace with new monitors if required
-Remove and replace old IT equipment with new when required to Support BAE IT Team
-Facilitate room changes as required
-Store and move surplus furniture
-Check room facilities lights clocks cables connected etc.
-Daily / Weekly & Monthly FOH Audit Check
-Floor Checklist to be completed Daily
-To be trained and be able to use in-house booking tool for desks and meeting room
-Cover required to support the CLR's on reception in booking in visitors to the link buildings sending emails etc.
-Support hospitality bookings for the building (deliveries and collection)
-Escalate any booking conflicts to the BAES nominated POC for the area and re allocate resources (desks / rooms) as instructed
-Manage locker allocation where necessary
-Floor Walk including filling/emptying of the dishwashers (where installed)
-Support the Security department to undertake audits and resolve conflicts
-Post Duties which include: Franking, collection and delivery of post, distribution and organisation
-Monthly Reporting
-Maintain supplier database
-Conduct H&S Audits for catering outlets
-Conduct and Report on Fire Audit, 6monthly, 12monthly
What we are looking for / Qualifications and Experience:
-Excellent communication skills, both verbal and written, and a good telephone etiquette.
-Professional and enthusiastic manner.
-To take a leading role in your own personal development.
-To work in a flexible manner toward and changes/needs of the business.
-The ability to multitask and work in a fast-paced environment
-Able to adjust quickly to new procedures and situations.
-Excellent customer service skills.
-Ability to communicate at all levels.
-Excellent Microsoft skills in Word, Excel and Outlook.
-Must be able to obtain SC clearance.
Other factors:
-To look Smart and have a professional appearance, work uniform should always be clean and pressed
-Hygienic to the highest standards
-Well organised with the ability to prioritise workloads
-Be approachable to clients and customers
-Must have a flexible approach
-Good communication skills in both verbal and written formats
-Must be willing to undertake further training if needed