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Marketplace Operations Manager

Job details
Posting date: 22 April 2024
Salary: Not specified
Additional salary information: Competitive
Hours: Part time
Closing date: 12 May 2024
Location: Welwyn Garden City, Hertfordshire, AL7 1GA
Company: Tesco
Job type: Permanent
Job reference: tesco/TP/12738380/879259

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Summary

About the role

About Marketplace

Marketplace is a brand-new online venture for Tesco, crafted to give our customers the opportunity to use our website to shop for a wide range of third-party products in addition to the groceries they already know and love. Our initial focus will be on pet food, health and beauty products and alcohol, and as with other online marketplaces, sellers will fulfil orders directly. Join us on this exciting new journey, and you will be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day.

As a creative pioneer and inspirational manager, you’ll be an innovative business developer. The key to the Marketplace team’s success will be its ability to work with many other teams in the wider Tesco family, including Technology, Digital Product and Online Operations. No two days will be the same as you become an expert in your area of the Marketplace model. We’re building Tesco’s future, and it’s a future shaped by you.

You will be responsible for

  • Work with sellers to manage onboarding onto the platform and product induction
  • Manage a growing team of operations executives
  • Support with technical expertise on different onboarding methods and the full end to end onboarding journey
  • Manage the day to day operation, problem solving, escalating issues as required and seeking opportunities to improve our operations
  • Drive problem solving including identifying the key issues and developing effective solutions to manage or mitigate risks
  • Develop operations to improve our ways of working and create a smoother and more efficient onboarding flow

You will need

  • Experience onboarding suppliers
  • Experience of working in an online retail environment, ideally a marketplace
  • The ability to quickly grasp and utilise multiple product systems
  • Project management skills
  • Experience of managing a team
  • Technical skills in MS Excel
  • Collaboration and communication skills as you’ll be working alongside stakeholders, suppliers and colleagues with varying technical experience

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they feel they meet every requirement highlighted in the job posting. At Tesco, we are committed to building a diverse, inclusive and authentic workplace for everyone. So if you’re passionate about this role, but your skills, experience or qualifications don’t match the job description exactly, we would encourage you to apply anyway. You might just be the right person for this role in our team!

#LI-FC1

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

  • Annual bonus scheme of up to 20% of base salary
  • Holiday starting at 25 days plus a personal day (plus Bank holidays)
  • Buy holiday salary sacrifice scheme (for salaried roles)
  • Private medical insurance
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
  • The right to request flexible working from your first day with us
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
  • A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
  • Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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