Scheme Manager - Homeownership
| Posting date: | 22 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22189-22876 per annum |
| Hours: | Part time |
| Closing date: | 06 May 2024 |
| Location: | Birmingham, B29 7QS |
| Company: | Sanctuary Group |
| Job type: | Permanent |
| Job reference: | 217793-42430977 |
Summary
One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Scheme Manager – Homeownership
Silverdale Court, Selly Park, Birmingham
£22,189
- £22,876 per year
35 hours per week
A 1 Bedroom flat is provided
We have an exciting and rewarding opportunity for a Scheme Manager to join our West Midlands Homeownership team. Using your flare for customer service and ability to think on your feet, you’ll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored. This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated.
The role of Scheme Manager
- Homeownership will include:
- Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organizational objectives
- Providing administrative support including producing letter/notices, recording data, raising purchase orders, invoice management and support resales
- Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance
- Supervising contractors and works carried out to maximise service delivery
- Ensuring compliance with legislative and regulatory requirements for housing services
Skills and experiences:
- Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents
- Experience of good practice for resident involvement or customer participation activities and practices
- Ability to organise and prioritise multiple workloads effectively
- Excellent communication and customer care skills
- A good working knowledge of handling confidential and sensitive information
- Experience of using Microsoft Office (Word, Excel and Outlook)
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £22,189 per annum (rising to £22,876 per annum after 12 months, subject to satisfactory performance)
The full-time equivalent salary for this role is £23,774 based on 37.5 hours per week rising to £24,510 after 12 months service and subject to satisfactory performance
To view the job profile, please click here
Closing Date: 06 May 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Scheme Manager – Homeownership
Silverdale Court, Selly Park, Birmingham
£22,189
- £22,876 per year
35 hours per week
A 1 Bedroom flat is provided
We have an exciting and rewarding opportunity for a Scheme Manager to join our West Midlands Homeownership team. Using your flare for customer service and ability to think on your feet, you’ll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored. This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated.
The role of Scheme Manager
- Homeownership will include:
- Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organizational objectives
- Providing administrative support including producing letter/notices, recording data, raising purchase orders, invoice management and support resales
- Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance
- Supervising contractors and works carried out to maximise service delivery
- Ensuring compliance with legislative and regulatory requirements for housing services
Skills and experiences:
- Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents
- Experience of good practice for resident involvement or customer participation activities and practices
- Ability to organise and prioritise multiple workloads effectively
- Excellent communication and customer care skills
- A good working knowledge of handling confidential and sensitive information
- Experience of using Microsoft Office (Word, Excel and Outlook)
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £22,189 per annum (rising to £22,876 per annum after 12 months, subject to satisfactory performance)
The full-time equivalent salary for this role is £23,774 based on 37.5 hours per week rising to £24,510 after 12 months service and subject to satisfactory performance
To view the job profile, please click here
Closing Date: 06 May 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.