Service Charge Specialist
| Posting date: | 22 April 2024 |
|---|---|
| Salary: | £40,000 to £50,000 per year |
| Additional salary information: | £40,337 |
| Hours: | Full time |
| Closing date: | 06 May 2024 |
| Location: | EC1N 8JS |
| Company: | Metropolitan Thames Valley Housing |
| Job type: | Permanent |
| Job reference: | MTVH173400 |
Summary
Role: Service Charge Specialist based in Farringdon, EC1N 8JS
Salary: £40,337
Hours: 37.5hrs per week - Permanent Contract
This role is eligible for our smarter working policy
An exciting opportunity has arisen to join MTVH as a Service Charge Specialist. Based within our busy service team this role will see you being responsible for supporting the calculating, collecting and allocating service charges in leasehold and rented properties. This includes preparing the data through various systems which enables the accurate calculation of charges, whilst ensuring compliance with relevant regulations. You will play a key role in coordinating with the wider service charge team and on occasion with other departments. You will ensure our service charge data is accurate for our customers correctly identifying and resolving any issues. This role will also see you supporting the wider service charges and rent functions by being the central hub for processes for other business areas.
Main accountabilities:
- To act as Systems Administrator and infrastructure specialist for Service Charge activity
- Central co-ordination of service charge cycles and related activity
- Develop and administer reporting information
- Analysis of data and activity to suggest and deliver Service Improvements
Skills:
- Experience of system administration
- Comprehensive understanding of service charges and systems
- Excellent communication skills
- High level of attention to detail
- Excellent analytical skills with the ability to prepare and use data to draw conclusions
- Ability to identify and deliver service improvement
- Ability to map and document processes and user-friendly information, content and material
- Ability to explain complex or technical information to a variety of audiences
- Comprehensive understanding of service charges and systems
- Excellent communication skills.
- Excellent IT skills with a focus on Excel, Housing, Finance and Service Charge systems and the infrastructure that support these
Diary Dates for Interview:
First round interviews to take place on Monday 13th May 2024 via Teams Online
In person second round interviews to take place on Wednesday 15th May 2024 at The Johnson Building, EC1N 8JS
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ‘Beliefs day’ once a year to have an extra a day off
- Enhanced pension with matched contributions of up to 9%
- Life assurance cover 3 x your salary
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit – interest free loan to help with rental deposits
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring programme and apprenticeships
- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Proud member of the Disability Confident employer scheme