SPoA Officer x2
| Posting date: | 22 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 May 2024 |
| Location: | Conwy, Conwy County |
| Remote working: | On-site only |
| Company: | Conwy County Borough Council |
| Job type: | Contract |
| Job reference: | REQ005884 |
Summary
We are looking for a top notch administrator, with a background in dealing with high volume workload and juggling conflicting demands.
Are you organised? Great at talking to people on the phone? A supportive team player? Used to working at pace? Then we could have the job for you!
The Single Point of Access Team is part of the Information, Advice and Assistance service which helps members of the public, their families and any professionals supporting them, to access the right information at the right time.
Are you good at getting the best information out of people to respond to their query quickly? We will provide you with training, and support you to learn who to signpost these customers to. You’ll need personal resilience, but we will help you to gain confidence in dealing with challenging situations.
The ability to communicate in English is essential and the ability to converse at ease with customers in Welsh is desirable for this post.
When completing your application form, please provide examples evidencing your experience.
Due to the nature of the work, it will be necessary to obtain a satisfactory disclosure from the Disclosure and Barring Service (DBS).
An understanding of social care assists but can be learned “on the job”.
Benefits:
- Regular Supervision from your Team Manager
- Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate.
- Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.
- Access to a number of employee benefits, including, Conwy Rewards and Conwy Ffit.
- Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee!
Rydym ni’n chwilio am weinyddwr penigamp sydd â phrofiad o ddelio â llwyth gwaith trwm ac sy’n gallu ymdopi â gofynion sy’n gwrthdaro.
Ydych chi’n drefnus? Ydych chi’n gallu siarad gyda phobl ar y ffôn? Ydych chi’n gallu gweithio’n rhan o dîm? Ydych chi wedi arfer gweithio’n gyflym?
Yna efallai mai dyma’r swydd i chi!
Mae’r Tîm Pwynt Mynediad Sengl rŵan yn rhan o’r Gwasanaeth Gwybodaeth, Cymorth a Chyngor sy’n helpu aelodau o’r cyhoedd, eu teuluoedd ac unrhyw weithiwr proffesiynol sy’n eu cefnogi, i gael gafael ar yr wybodaeth gywir ar yr adeg gywir.
Ydych chi’n dda am gael yr wybodaeth orau allan o bobl i ymateb i’w ymholiad yn gyflym? Byddwn yn eich darparu â hyfforddiant ac yn eich cefnogi i ddysgu at bwy i gyfeirio’r cwsmeriaid hyn.
Byddwch angen llawer o wytnwch personol, ond byddwn yn eich helpu i fagu hyder mewn delio â sefyllfaoedd heriol.
Mae’r gallu i gyfathrebu yn Saesneg yn hanfodol, ac mae’r gallu i sgwrsio’n gartrefol gyda chwsmeriaid yn Gymraeg yn Dymunol ar gyfer y swydd hon.
Wrth lenwi eich ffurflen gais, darparu enghreifftiau sydd yn dangos eich profiad.
Oherwydd natur y gwaith, bydd angen cael datgeliad boddhaol gan y Gwasanaeth Datgelu a Gwahardd (DBS).
Bydd dealltwriaeth o ofal cymdeithasol o gymorth, ond gellir ei dysgu yn ystod eich amser yn y swydd.
Buddion:
- Goruchwyliaeth Reolaidd gan eich Rheolwr Tîm
- Mynediad i hyfforddiant drwy Ofal Cymdeithasol a rhaglenni hyfforddiant Corfforaethol, yn ogystal â hyfforddiant allanol os yw'n briodol.
- Bod yn rhan o sefydliad sy’n sicrhau arferion gweithio diogel a llawn cefnogaeth, drwy bolisïau gweithwyr cadarn.
- Mynediad i nifer o fuddio gweithwyr, gan gynnwys Buddion Conwy, a Ffit Conwy.
- Gweithio mewn gofod swyddfa pwrpasol, sy’n agos i nifer o siopau, lleoedd bwyd o safon a choffi da!
Are you organised? Great at talking to people on the phone? A supportive team player? Used to working at pace? Then we could have the job for you!
The Single Point of Access Team is part of the Information, Advice and Assistance service which helps members of the public, their families and any professionals supporting them, to access the right information at the right time.
Are you good at getting the best information out of people to respond to their query quickly? We will provide you with training, and support you to learn who to signpost these customers to. You’ll need personal resilience, but we will help you to gain confidence in dealing with challenging situations.
The ability to communicate in English is essential and the ability to converse at ease with customers in Welsh is desirable for this post.
When completing your application form, please provide examples evidencing your experience.
Due to the nature of the work, it will be necessary to obtain a satisfactory disclosure from the Disclosure and Barring Service (DBS).
An understanding of social care assists but can be learned “on the job”.
Benefits:
- Regular Supervision from your Team Manager
- Access to training through the Social Care and Corporate training programmes, in addition to external training if appropriate.
- Being part of an organisation that ensures safe and supportive work practices by way of robust employee policies.
- Access to a number of employee benefits, including, Conwy Rewards and Conwy Ffit.
- Work from a purpose built office space that is close to a variety of shops, quality food outlets and good coffee!
Rydym ni’n chwilio am weinyddwr penigamp sydd â phrofiad o ddelio â llwyth gwaith trwm ac sy’n gallu ymdopi â gofynion sy’n gwrthdaro.
Ydych chi’n drefnus? Ydych chi’n gallu siarad gyda phobl ar y ffôn? Ydych chi’n gallu gweithio’n rhan o dîm? Ydych chi wedi arfer gweithio’n gyflym?
Yna efallai mai dyma’r swydd i chi!
Mae’r Tîm Pwynt Mynediad Sengl rŵan yn rhan o’r Gwasanaeth Gwybodaeth, Cymorth a Chyngor sy’n helpu aelodau o’r cyhoedd, eu teuluoedd ac unrhyw weithiwr proffesiynol sy’n eu cefnogi, i gael gafael ar yr wybodaeth gywir ar yr adeg gywir.
Ydych chi’n dda am gael yr wybodaeth orau allan o bobl i ymateb i’w ymholiad yn gyflym? Byddwn yn eich darparu â hyfforddiant ac yn eich cefnogi i ddysgu at bwy i gyfeirio’r cwsmeriaid hyn.
Byddwch angen llawer o wytnwch personol, ond byddwn yn eich helpu i fagu hyder mewn delio â sefyllfaoedd heriol.
Mae’r gallu i gyfathrebu yn Saesneg yn hanfodol, ac mae’r gallu i sgwrsio’n gartrefol gyda chwsmeriaid yn Gymraeg yn Dymunol ar gyfer y swydd hon.
Wrth lenwi eich ffurflen gais, darparu enghreifftiau sydd yn dangos eich profiad.
Oherwydd natur y gwaith, bydd angen cael datgeliad boddhaol gan y Gwasanaeth Datgelu a Gwahardd (DBS).
Bydd dealltwriaeth o ofal cymdeithasol o gymorth, ond gellir ei dysgu yn ystod eich amser yn y swydd.
Buddion:
- Goruchwyliaeth Reolaidd gan eich Rheolwr Tîm
- Mynediad i hyfforddiant drwy Ofal Cymdeithasol a rhaglenni hyfforddiant Corfforaethol, yn ogystal â hyfforddiant allanol os yw'n briodol.
- Bod yn rhan o sefydliad sy’n sicrhau arferion gweithio diogel a llawn cefnogaeth, drwy bolisïau gweithwyr cadarn.
- Mynediad i nifer o fuddio gweithwyr, gan gynnwys Buddion Conwy, a Ffit Conwy.
- Gweithio mewn gofod swyddfa pwrpasol, sy’n agos i nifer o siopau, lleoedd bwyd o safon a choffi da!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.