Head of Operations North
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | £70,000 per year |
| Hours: | Full time |
| Closing date: | 19 May 2024 |
| Location: | Derby, Derbyshire, De21 7sr |
| Company: | Prestige Nursing + Care |
| Job type: | Permanent |
| Job reference: | HR404_1713536785 |
Summary
Job Title: Head of Operations North
Location: Home based with regular national travel
Salary: £70,000pa. Plus £5000 car allowance and £3000 on call allowance
Hours: Full time, Monday to Friday 9-5.
Requirement for frequent travel and overnight stays. Plus part of the on call rota (1 in every 4 weeks)
Closing date: 03/05/2024
Life at Prestige:
People are at the very heart of Prestige, and we want to make life better for them. As a Head of Operations North, you'll grow and develop in an exciting business that puts people at the centre of everything we do.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.
Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.
Purpose of the job:
At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses. The Head of Operations will play a crucial role in overseeing and optimising the delivery of high-quality care which underpins sustainable growth. This leadership position requires a deep understanding of the Homecare and Complex care market within the challenging adult and children's social care landscape. A strategic leader with a grass root level mindset is required to ensure our registered managers and branch colleagues are empowered to drive and maintain improved client outcomes and business growth. The successful candidate will demonstrate a strategic mindset that places client and colleague outcomes at the centre of their decision making; driving sustainable growth and exceeding expectations in the delivery of high quality care.
Responsibilities:
- Line management of Operations Manager alongside holding a cluster of branches for direct managerial
oversight - Contribute to the development of strategic plans to ensure the effective delivery of our homecare and
complex care services aligning with organisational goals and regulatory requirements. - Contribute to the review and implementation of a branch operating model that is fit for purpose and able to
effectively support business growth with all operational roles working to clear objectives and KPI's. - Work closely with the Business Development team to identify, embrace and implement new business
opportunities. - Act as the budget holder for all branches within the region; managing budgetary requirements to support
revenue growth, maximising profitability. - Effectively manage operational resources to ensure efficient business performance and service delivery.
- Monitor the response rate and implementation of new packages of care safely and effectively.
- Promote, support implementation, and ensure the use of systems and processes to support the branch
operating model and digitalisation journey. - Robust monitoring and management of compliance against agreed pathways and KPI's.
- Ensure that all care colleagues can meet current safety, quality, legislative and regulatory requirements.
- Monitor audit and improvement activity in line with the internal quality assurance framework to meet or exceed
internal and regulatory requirements. - Lead and empower a diverse team of operational colleagues providing mentorship, and promoting a
collaborative, transparent and positive culture. - Build and maintain positive working relationships with internal and external stakeholders to promote
collaboration and support. - Drive innovation and identify opportunities for continuous improvement.
- Utilise data to review and assess overall operational performance and recommendations for further
improvements. - Prepare regular reports for the senior leadership team and other relevant authorities.
- Hold on call responsibilities shared across the group with other key team members on a rota basis of one
week in four.
Accountabilities:
- Sustainable revenue growth in line with budget, branch business plans and strategic objectives.
- UOP achievement at branch and company level.
- Successful implementation of successful tender and framework awards.
- Ensure care is delivered in line with commissioning contracts.
- Meeting and maintaining requirements of the internal Quality Assurance Framework.
- Meeting and maintaining a rating of CQC Good and Care Inspectorate 4 as a minimum requirement.
- Consistency of operations across all branches effectively underpinning strategic objectives
Person Specification:
Essential
- At least 5 years management experience within Homecare and a track record in senior operational
management. - Experience of multi-site management.
- A proven track record in leadership and motivation of staff with demonstrable understanding of and
commitment to the achievement of company objectives. - Strong understanding of regulatory frameworks and compliance requirements.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to drive strategic initiatives and manage change effectively.
- Ability to analyse and interpret complex data sets.
- Ability to think strategically and make decisions that align with organisational goals.
- Significant experience of budget planning and management including interpreting complex P&L accounts.
- Computer literate with Microsoft Office packages, especially Word and Excel.
- Able to work unsocial hours when required.
- Ability to travel and stay overnight frequently.
Desirable
- Educated to degree level or equivalent
Competencies & Behaviours:
- Communicating effectively
- Building successful relationships
- Driving for results
- Exhibiting an empathetic approach
- Self assurance
What we offer:
- A competitive salary
- 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
- An additional day off for your Birthday
- Blue Light Card
- Refer with the Care Friends mobile app and earn extra money
- Cycle to Work scheme for our Head Office, Regional and Branch staff
- Long Service Awards
- Workplace Pension
- Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
- A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
- Annual leave purchase (ALP) scheme
- Supportive working environment with ongoing learning and development opportunities.
- A friendly, agile and flexible working culture
- A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
- Annual leave purchase (ALP) scheme
Please note:
In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.
We reserve the right to close this position early.
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