Deputy Head Housekeeper
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | £23,000 to £27,000 per year |
| Additional salary information: | Competitive Salary plus share of service charge* |
| Hours: | Full time |
| Closing date: | 19 May 2024 |
| Location: | RH18 5JR |
| Company: | Elite Hotels |
| Job type: | Permanent |
| Job reference: | a48f3ecdd5e54cbf8396 |
Summary
We are looking for an experienced Housekeeper to assist our Executive Head Housekeeper in managing all aspects of the Housekeeping department and in house Laundry. This senior position is pivotal in fulfilling the outstanding experiences that our guests enjoy whilst staying at Ashdown Park. We have the added benefit of an established and dedicated Housekeeping team already in place who work their magic behind the scenes, ensuring that the specified standards of performance are maintained whilst achieving maximum guest satisfaction.
Key Responsibilities
- To be constantly aware of guest’s needs and ensure that staff also recognise the expectations of guests.
- To take responsibility for the smooth and efficient running of the laundry
- To anticipate guest requirements and take appropriate action to avoid guest complaints. To ensure that any guest complaints are resolved and followed up, reporting all incidents to the Executive Head Housekeeper and logging them in the handover book.
- To take responsibility for a smooth and efficient daily co-ordination of all Housekeeping activities. To check that special guest requests have been attended to. Liaise between Housekeeping and Reception concerning status and availability of rooms.
- To organise any Baby Sitting requests on behalf of the Hotel guests with qualified Child Minders.
- To prepare flowers for guest’s rooms and liaise with the Florist for all floral requirements.
- To issue uniforms to all new starters and order according to stock requirements
- To act as a Sales Person, promoting the image of the Hotel at all times.
Key Attributes
- Experience of working within a quality hotel operation
- Be a practical hands on housekeeper with excellent attention to detail and the ability to train team members
- Be competent with Health and Safety regulations
- Able to deputise for the Executive Head Housekeeper when required, taking responsibility for the day to day running of the department
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Due to our rural location you will need your own transport
At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about
About Ashdown Park Hotel & Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support and reward our staff we offer:
- A commitment to pay above the living wage
- Generous share of the monthly Service Charge (which is dependant upon overall sales performance)
- Career development with accredited training providers
- Enhanced holiday programme & reward scheme for long service
- Employee Assistance Programme - Hospitality Action
- Meals provided by our talented kitchen team
- We have plenty of free parking
- Generous 'Refer a Friend' bounty incentive
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels where you are treated like a guest no matter who you are! (after successful completion of probation period)
- Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
- Uniform provided
- Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts
- Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.
- For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite