Receptionist - Mountain View Health Centre
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | £11.90 per hour |
| Additional salary information: | £11.90 an hour |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | Swansea, SA1 6TD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M0044-24-0113 |
Summary
Opening and locking up of practice premises and maintaining security in accordance with practice protocols Processing and distributing incoming and outgoing mail Processing repeat prescriptions in accordance with practice guidelines Computer data entry processing and recording information in accordance with practice procedures Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter Care Navigation of patient enquiries to the appropriate clinician/organisation. Making appointments by telephone, handling requests for home visits and taking messages. Dealing with requests for test results; being aware of the rules of confidentiality. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Undertake any other additional duties appropriate to the post as requested by the Supervisor, Senior Management Team or Partners. Manage call demand alongside actioning patients tasks, online consultations, and answering reception e-mails. Ability to identify which patients need a GP appointment, nurse appointment, nurse practitioner etc. and which can be dealt with administratively, following a clear documented protocol. E.g. patients needing a sick note Provision of refreshments (tea/coffee) for staff and visitors as required and keeping the kitchen area clean and tidy Attend mandatory training required to fulfil role as a medical receptionist