Medical Receptionist
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 02 May 2024 |
| Location: | Manchester, M26 2TQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2981-24-0002 |
Summary
Objectives: To provide a high standard of patient care within the sphere of receptionist. To learn all aspects of reception duties. To ensure maximum use of resources to gain the necessary knowledge, skills and attitudes to provide the service required. To demonstrate motivation and enthusiasm towards career development and other personnel. Summaries of reception / admin tasks: To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person (face to face) or via the telephone, maintaining confidentiality at all times. Scheduling & cancelling appointments using the EMIS system Reception desk duties maintaining a friendly, professional and courteous manner Answering the telephone in a professional and friendly manner. Ensuring a positive outcome. Accurate message taking and conveying to appropriate person via daybook Filing and accurate record keeping with attention to detail Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments Completing work as per start and end of day checklists Prescription preparation in line with practice policy for both paper and electronic prescriptions Referral management and liaising with providers Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc Photocopying Typing Notes summarising & read coding Computer entry as related to patient services and registrations Making coffee/tea/refreshments when necessary Dealing with cash transactions as part of the petty cash process Maintain the waiting room as a clean and safe environment Carrying out duties requested by the GP partners, Branch Manager and practice team as appropriate to the role. Escalating problems to the branch manager where necessary Any additional duties as required to ensure the smooth running of the practice